Specialty Pharmacy Liaison Technician - Scripts Specialty Pharmacy

Orlando Health, Inc.; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Student loan repayment

Tuition reimbursement

Free college education programs

Retirement savings

Paid paternity leave & fertility benefi

Back up elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health, Inc. in Orlando is seeking a Specialty Pharmacy Liaison Technician to support the Scripts Pharmacy team.

You will grow key specialty service lines and collaborate with pharmacy, patients, providers, and clinic staff to expand the specialty patient population. The role emphasizes building relationships, facilitating enrollment and prior authorizations, and delivering excellent customer service across sites.

Qualifications

• High School diploma or GED required.
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Acts as Specialty Pharmacy advocate and develops relationships with providers and community partners.
• Provides customer service and information to patients and providers about enrollment, benefits, prior authorizations, financial assistance and status inquiries.
• Collaborates with clinic staff to ensure patient engagement aligns with preferences and workflows.
• Analyzes workflows with SMEs and helps implement sustainable improvements.
• Supports strategic planning, business development, and provider engagement events.
• Travels to multiple sites and maintains reliable transportation; communicates effectively in writing and speech.

Skills

Customer service

Relationship building

Provider engagement

Healthcare terminology

Communication skills

Education

High School diploma or GED

Pharmacy Technician registration (FL)

Tools

MS Office

Job description

Position Summary

We're Hiring: Specialty Pharmacy Liaison Technician | Scripts Pharmacy

Address of Practice

102 W Pineloch Ave, Orlando, FL 32806

Department

Orlando Health Ambulatory Pharmacy Services - Scripts Pharmacy

Status

Full-Time | 40 hours per week

Shift

Monday - Friday, 9:00 AM - 5:30 PM

Title

Specialty Pharmacy Liaison Technician

About the Role

The liaison is responsible for growing key service line areas as defined by leadership. Responsible for managing and executing successful collaboration between pharmacy, patients, providers, and clinic staff with the goal of growing specialty pharmacy patient population.

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance
• Student loan repayment, tuition reimbursement, & FREE college education programs
• Retirement savings
• Paid paternity leave & fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays, and more for full time and part time employees!

About OHMG & Orlando Health

Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, physician practices, and outpatient facilities spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Scripts Pharmacy team means working collaboratively alongside clinical pharmacists, providers, and clinic staff to streamline specialty medication access, optimize therapy, and deliver compassionate, personalized pharmacy care.

Essential Functions

• Functions as a Specialty Pharmacy advocate.
• Develops relationships and generates referrals with Orlando Health providers and with community partners.
• Provides customer service and expertise to patients and providers regarding specialty pharmacy enrollment, prescription processing, benefits investigations, prior authorizations, financial assistance, prescription status inquiries, and any other question as it pertains to specialty pharmacies.
• Exhibits excellent customer service skills in collaboration with clinic staff, provider, and healthcare systems.
• Initializes and leads ongoing work in the health system's/hospital's clinics and ensures that the patient engagement is appropriate and consistent with their preferences.
• Maintains supportive relationships with customers.
• Demonstrates the ability to assess current workflows, work with subject matter experts to develop recommendations, and implement said workflows. In addition, capable of ensuring that new processes continue after implementation, including assessment of competencies of affected team members.
• Assists with strategic planning, business development initiatives and provider engagement events.
• Knowledge of healthcare terminology.
• Ability and willingness to travel to various sites and provide own transportation.
• Ability to work independently with excellent verbal and written skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

• High School diploma or G.E.D. equivalent required.
• Knowledge of Microsoft Office products including Outlook, Word, Excel, PowerPoint.

Licensure/Certification

• Maintains current Pharmacy Technician registration with the Florida Board of Pharmacy.

Experience

• Two (2) years of related specialty or retail pharmacy experience required.