Specialty Pharmacy Liaison Full Time

UnitedHealth Group; Green Bay (WI); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Job summary

UnitedHealth Group is hiring a Specialty Pharmacy Liaison in Green Bay, WI. This role involves engaging directly with patients to manage pharmacy services, focusing on improving prescription captures and follow-up counseling.

The ideal candidate will have a high school diploma, an active Pharmacy Technician license in Wisconsin, and recent experience as a Pharmacy Technician. This role offers competitive pay ranging from $17.98 to $32.12 per hour, along with benefits.

Qualifications

• High school diploma or equivalent required.
• Must hold an active Pharmacy Technician license in Wisconsin.
• National Pharmacy Technician Certification (e.g., PTCB or ExCPhT) required.
• Recent work experience as a Pharmacy Technician preferred.

Responsibilities

• Explain benefits of specialty pharmacy services to patients.
• Assist patients with enrollment into the specialty pharmacy program.
• Complete financial assistance tasks to ensure medication access.
• Coordinate with pharmacy team for accurate order processing.
• Provide patient support through adherence and refill reminders.
• Route clinical questions to the appropriate clinician.

Skills

Patient support

Pharmacy systems proficiency

Communication skills

Education

High school diploma or equivalent

Active Pharmacy Technician license in Wisconsin

National Pharmacy Technician Certification

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

Explore opportunities with CPS, part of the Optum family of businesses. We are dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the continuum of care. With CPS, you will work with more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive financial, clinical, and operational performance for health systems nationwide. Join us to shape the future of pharmacy and hospital solutions and experience the meaning behind Caring. Connecting. Growing together.

Position: Specialty Pharmacy Liaison with CPS Solutions, LLC. You will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. The role bridges patients, providers, and the pharmacy, focusing on improving prescription capture, follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks.

Location: Pharmacy location within Hospital Sisters Health System (HSHS) in Green Bay, WI

Schedule: Monday through Friday, either 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM

Primary Responsibilities

• Explain the benefits of specialty pharmacy services to patients and support their participation in the program
• Assist with enrolling patients into the specialty pharmacy program
• Complete benefits investigations, prior authorizations, and financial assistance tasks to help ensure patients can access prescribed medications
• Coordinate with pharmacy team members to support accurate and timely processing of patient orders
• Provide direct patient support through outbound adherence and refill reminder calls and assist with inbound patient inquiries
• Route clinical questions to the appropriate clinician as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in.

Required Qualifications

• High school diploma or equivalent
• Active Pharmacy Technician license in good standing in the state of Wisconsin
• National Pharmacy Technician Certification (e.g., PTCB or ExCPhT)
• Recent work experience as a Pharmacy Technician

Preferred Qualifications

• Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
• Solid knowledge of medication regimens, age-specific dosing, and managed care practices
• Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)

Compensation and Benefits

Pay is based on factors including local labor markets, education, work experience, and certifications. In addition to salary, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution are available where eligible. The hourly pay range for this role is $17.98 to $32.12 per hour for full-time employment. We comply with all applicable minimum wage laws.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of any race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our environmental impact and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace; candidates are required to pass a drug test before beginning employment.