Specialty Pharmacy Liaison Full Time

Optum; Fort Wayne (IN); On-site; USD 24,796 - 44,083; Full time

Job summary

CPS Solutions, LLC, part of the Optum family, is seeking a Specialty Pharmacy Liaison to coordinate pharmacy services for patients at Parkview Regional Medical Center in Fort Wayne, IN. The role focuses on improving prescription capture, providing counseling, and ensuring smooth communication among patients, providers, and the pharmacy.

Under pharmacist supervision, you will perform prior authorizations, assist with financial aid, and support administrative and dispensing tasks.

Qualifications

• High school diploma or equivalent required.
• Active Pharmacy Technician license in Indiana in good standing.
• At least 1 year of experience as a Pharmacy Technician.

Responsibilities

• Explain benefits of specialty pharmacy services to patients and support participation in the program.
• Assist with enrolling patients into the specialty pharmacy program.
• Complete benefits investigations, prior authorizations, and financial assistance tasks.
• Coordinate with pharmacy team to process patient orders.
• Provide direct patient support via outbound adherence and refill reminders.

Skills

Pharmacy experience

Patient communication

Administrative tasks

Education

High school diploma or equivalent

Indiana Pharmacy Technician license

Tools

Microsoft Office (Outlook, Word, Excel)

Pharmacy systems

Care management platforms

Job description

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow‑up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative and dispensing tasks. The liaison works under the direct supervision of a pharmacist.

Pharmacy Location: Located within Parkview Regional Medical Center in Fort Wayne, IN

Schedule: Monday through Friday, 8AM-5PM

Primary Responsibilities

• Explain the benefits of specialty pharmacy services to patients and support their participation in the program
• Assist with enrolling patients into the specialty pharmacy program
• Complete benefits investigations, prior authorizations, and financial assistance tasks to help ensure patients can access prescribed medications
• Coordinate with pharmacy team members to support accurate and timely processing of patient orders
• Provide direct patient support through outbound adherence and refill reminder calls and assist with inbound patient inquiries
• Route clinical questions to the appropriate clinician as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High school diploma or equivalent
• Active Pharmacy Technician license in good standing in the state of Indiana
• 1+ years of experience as a Pharmacy Technician

Preferred Qualifications

• PTCB
• Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
• Solid knowledge of medication regimens, age‑specific dosing, and managed care practices
• Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.