Specialty Pharmacy Liaison

CommonSpirit Health; Seattle (WA); On-site; USD 95,000 - 130,000; Full time

Job summary

Virginia Mason Medical Center is seeking a Specialty Pharmacy Liaison to partner with providers, clinical staff, and payers to coordinate care for complex patients requiring high-dollar medications. You will act as an advocate, connecting providers, pharmacies, billing, and social services to ensure an exceptional continuum of care.

The role requires strong clinical coordination, deep knowledge of pharmacy billing and insurance authorization, and the ability to manage multi-stakeholder

Qualifications

• High school diploma or GED required.
• 4–5 years as a pharmacy technician or equivalent experience.
• ASHP accredited program preferred.
• Associate or Bachelor degree or equivalent experience considered.

Responsibilities

• Coordinate care for patients receiving high-cost medications.
• Serve as primary contact for patients undergoing transplant, HIV, cancer therapies, and other complex treatments.
• Act as a bridge among providers, pharmacies, billing, social services, and patient communities to ensure continuum of care.
• Utilize specialized tools to increase prescription capture and medication adherence, and maximize patient retention.

Skills

Interpersonal communication

Phone skills

MS Excel

MS Word

Organizational skills

Attention to detail

Discretion/confidentiality

Team player

Education

High school diploma or GED

4–5 years as a Pharmacy Technician

ASHP accredited technician program

Associate or Bachelor degree / related experience

Tools

Microsoft Office

Job description

Job Summary and Responsibilities

As our Specialty Pharmacy Liaison, you will partner with providers, clinical staff, and insurance payers to coordinate the care of complex patients so they can receive their high-dollar medications on time and at an affordable cost.

Every day you will manage the intensive patient care process, serving as the primary point of contact for patients undergoing treatment for serious, life-threatening conditions such as transplant, HIV, multiple sclerosis, and cancer.

You will be expected to act as a dedicated advocate and bridge between providers, pharmacies, billing departments, social services, and patient communities to drive exceptional customer service and ensure a seamless continuum of care. You will utilize specialized tools and applications to increase prescription capture, improve medication adherence, and maximize patient retention, while actively encouraging patients and clinic staff to utilize our pharmacy’s superior care services.

To be successful in this role, you must possess strong clinical coordination skills, deep knowledge of pharmacy billing and insurance authorization processes, and the ability to manage complex, multi-stakeholder relationships to ensure positive patient health outcomes.

Job Requirements

Required Education and Experience

• High school diploma, GED, or equivalent required
• 4-5 years as a pharmacy technician
• Combination of education and related experience may be considered

Preferred Education and Experience

• Graduate of ASHP accredited pharmacy technician program
• Associate's degree, bachelor’s degree, or equivalent experience
• 5-8 years as a Pharmacy Technician plus specialty pharmacy experience

Required Licensure and Certifications

• PHARM TECH: WA; and CPT-EXCPT; or CPT-PTCB; or CPHT - within 36 Months

Required Minimum Knowledge, Skills, Abilities and Training

• Technician Licensure: Additional licensure as a pharmacy technician in the state(s) assigned as required.
• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy including and up to: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Asthma and Allergies and Psoriasis

Where You'll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.