Specialty Pharmacy Liaison

Virginia Mason Franciscan Health; Seattle (WA); On-site; USD 45,000 - 63,000; Full time

Job summary

Virginia Mason Franciscan Health in Seattle, WA seeks a Specialty Pharmacy Liaison to coordinate care for complex patients, working with providers, clinics, and payers to deliver high-dollar medications on time and at affordable costs.

The role requires strong clinical coordination, knowledge of billing and insurance authorization, and the ability to manage multi-stakeholder relationships to ensure positive patient outcomes and exceptional service.

Qualifications

• High school diploma or GED is required.
• 4-5 years of pharmacy technician experience.
• Combination of education and related experience may be considered.
• Graduate of ASHP accredited program preferred.
• Associate's or bachelor's degree or equivalent experience preferred.
• 5-8 years as a Pharmacy Technician plus specialty pharmacy experience preferred.

Responsibilities

• Coordinate care for complex patients with providers, staff, and insurers.
• Serve as primary contact for patients undergoing treatment for serious conditions.
• Advocate between providers, pharmacies, billing, social services, and patient communities.
• Utilize tools to improve prescription capture, adherence, and retention.
• Ensure positive patient health outcomes through effective coordination.

Skills

Interpersonal communication

Phone skills

Microsoft Office (Excel, Word)

Organizational skills

Discretion & confidentiality

Team player

Education

High school diploma, GED, or equivalent

4-5 years as a pharmacy technician

ASHP-accredited pharmacy technician program (preferred)

Job description

Job Summary and Responsibilities

As our Specialty Pharmacy Liaison, you will partner with providers, clinical staff, and insurance payers to coordinate the care of complex patients so they can receive their high-dollar medications on time and at an affordable cost.

Every day you will manage the intensive patient care process, serving as the primary point of contact for patients undergoing treatment for serious, life-threatening conditions such as transplant, HIV, multiple sclerosis, and cancer.

You will be expected to act as a dedicated advocate and bridge between providers, pharmacies, billing departments, social services, and patient communities to drive exceptional customer service and ensure a seamless continuum of care. You will utilize specialized tools and applications to increase prescription capture, improve medication adherence, and maximize patient retention, while actively encouraging patients and clinic staff to utilize our pharmacy’s superior care services.

To be successful in this role, you must possess strong clinical coordination skills, deep knowledge of pharmacy billing and insurance authorization processes, and the ability to manage complex, multi-stakeholder relationships to ensure positive patient health outcomes.

Job Requirements

Required Education and Experience

• High school diploma, GED, or equivalent required
• 4-5 years as a pharmacy technician
• Combination of education and related experience may be considered

Preferred Education and Experience

• Graduate of ASHP accredited pharmacy technician program
• Associate's degree, bachelor’s degree, or equivalent experience
• 5-8 years as a Pharmacy Technician plus specialty pharmacy experience

Required Licensure and Certifications

• PHARM TECH: WA; and CPT-EXCPT; or CPT-PTCB; or CPHT - within 36 Months

Required Minimum Knowledge, Skills, Abilities and Training

• Technician Licensure : Additional licensure as a pharmacy technician in the state(s) assigned as required.
• Skills : strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits : Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other : energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties : Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy including and up to: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Asthma and Allergies and Psoriasis

Where You'll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Pay Range

$33.30 - $45.78 /hour

We are an equal opportunity/affirmative action employer.