Specialty Patient Care Coordinator

Arcare; Hot Springs (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid vacation

Paid sick time

Holiday pay including floating holiday

401(k) with company match

License/certification renewal coverage

Continuing education assistance

Job summary

Arcare seeks a Specialty Patient Care Coordinator (SPCC) in Hot Springs, AR. This full-time role supports patients through the healthcare journey, coordinating care plans, resources, and communications with families and providers.

The ideal candidate has a healthcare background and strong customer service, referrals, and insurance coordination skills, with a focus on quality and access to care. Travel is 0–15%.

Qualifications

• Education: High School Diploma or GED.
• Experience: Experience in customer service, healthcare, or related field required.
• Strong communication and coordination skills are essential.

Responsibilities

• Develop and manage personalized care plans for patients.
• Serve as the primary point of contact for patients and families.
• Facilitate communication between patients, providers, and stakeholders.
• Monitor progress and adherence to care plans; coordinate referrals.
• Assist scheduling, transportation, and logistics.
• Identify and address care coordination gaps and improve processes.
• Participate in ongoing training in customer service, referrals, quality, and insurance.
• Connect patients with insurance, financial assistance, and community resources.
• Maintain accurate patient records and documentation.

Skills

Customer service

Healthcare experience

Communication

Care coordination

Education

High School Diploma or GED

Job description

Job Title: Specialty Patient Care Coordinator

Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)

Travel: 0-15%

Skills & Abilities

Education: High School Diploma or GED

Experience: Experience in customer service, healthcare, or related field required.

Position Summary

The Specialty Patient Care Coordinator (SPCC) will be responsible for ensuring that patients receive comprehensive, coordinated care throughout their healthcare journey. The SPCC will work closely with patients, their families, healthcare providers, and other stakeholders to facilitate communication, manage care plans, and provide necessary resources. The ideal candidate will have a background in healthcare and a combination of skills in customer service, referrals, communication, behavioral health, coordinated care and insurance.

Essential Functions

• Patient Support and Coordination
  • Develop and manage personalized care plans for patients, addressing their unique needs and preferences.
  • Serve as the primary point of contact for patients and their families, providing guidance and support throughout their care journey.
  • Facilitate communication between patients, healthcare providers, and other stakeholders to ensure timely and accurate information sharing.
• Care Plan Management
  • Monitor patient progress and adherence to care plans, making adjustments as necessary to ensure optimal outcomes.
  • Coordinate referrals to specialist, behavioral health services, and community resources.
  • Assists patients with scheduling appointments, transportation, and other logistical needs.
  • Identify and address care coordination errors and gaps, working to continuously improve processes and patient outcomes.
• Training and Development
  • Participate in ongoing training in customer service, referrals, quality, communication/transportation, behavioral health, coordinated care, and insurance.
  • Stay current with best practices and advancements in patient care coordination.
• Resource Management
  • Connect patients with appropriate insurance, financial assistance programs, and community resources.
  • Provide educational materials and resources to patients and their families, empowering them to make informed decisions about their care.
• Data Management
  • Maintain accurate and up-to-date patient records and documentation.
  • Other duties as assigned.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:

• Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
• No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
• Company-paid employee medical, dental, and vision insurance.
• Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
• Company-paid life insurance and long-term disability coverage.
• 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
• 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
• Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.
• Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Application Assistance

If you need assistance with the application process, please email [e-mail].

Equal Opportunity Employer

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.