Specialty Operations Pharmacy Technician

CenterWell; Lorida (FL); Remote; USD 25,000 - 33,000; Full time

Job summary

CenterWell Pharmacy is seeking a Specialty Operations Pharmacy Technician 2 to support Pharmacists in Specialty Rx medication preparation and dispensing. The role includes handling varied administrative and patient-facing tasks, entering prescription orders, and communicating with physicians for clarifications to optimize health outcomes.

Training begins day one with a 40-hour workweek, then Monday–Friday schedule EST with remote work options.

Qualifications

• Active Pharmacy Technician license in your resident state.
• PTCB or NHA certification required.
• Experience as a Pharmacy Technician or inbound/outbound call experience.
• Ability to manage multiple priorities and use multiple computer apps.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong data entry and call center experience preferred.

Responsibilities

• Assist Pharmacists with Specialty Rx medication preparation and dispensing.
• Enter prescription orders into the system.
• Contact physicians for prescription clarifications when needed.
• Support adherence to Specialty Rx processes and programs and communicate with patients and providers.

Skills

Pharmacy license

PTCB/NHA certification

Pharmacy tech experience

Phone support experience

MS Office (Outlook, Word, Excel)

Data entry

Call center experience

Job description

Become a part of our caring community

The Specialty Operations Pharmacy Technician 2 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. The Specialty Operations Pharmacy Technician 2 may contact physicians for prescriptions clarification and may enter prescription orders into the system. Also supports pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which include effective communication with patients and providers. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• Must have an active Pharmacy Technician license with the Board of Pharmacy in the state you reside
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA)
• Experience as a Pharmacy Technician or Inbound and/or outbound phone experience
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
• Strong data entry
• Call center experience

Training:

• Virtual training starts on day one of employment and will run for the first few weeks with a schedule of either 8 :00 AM to 4:30 PM OR 8:30 AM to 5:00 PM Eastern , Monday - Friday.

Work Schedule Following Training:

• Monday – Friday 9:00AM – 5:30PM EST.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Pharmacy

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.