Specialty Operations Lead - Process & Analytics

Lowes; Mooresville (NC); On-site; USD 95,000 - 140,000; Full time

Job summary

Lowe's in Mooresville, NC is seeking a Senior Operations Lead to oversee a team of Specialty Operations Consultants and Analysts, guiding projects, best practices, and process improvements for assigned client groups.

You will support day-to-day store operations—sales, service, technology, and omni-channel—by delivering workload planning, coaching, analytics, and cross-functional collaboration to drive ROI and cost savings. Regular field updates to the Director Specialty Operations are required.

Qualifications

• Bachelor's degree in Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 6 Years Related Industry Experience (Installation, Repair or US Home Improvement)
• 6 Years Experience in data analytics, performance reporting
• 1-3 years of experience leading teams and managing direct reports

Responsibilities

• Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Provides coaching, feedback, and training to direct reports to help with their development and performance.
• Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
• Schedules regular meetings with Specialty Operations Consultants and Specialty Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.

Skills

Data analytics

Performance reporting

Team leadership

Stakeholder communication

Education

Bachelor's degree in Business/Management/Operations or related field

Job description

Lowe's in Mooresville, NC is seeking a Senior Operations Lead to oversee a team of Specialty Operations Consultants and Analysts, guiding projects, best practices, and process improvements for assigned client groups.

You will support day-to-day store operations—sales, service, technology, and omni-channel—by delivering workload planning, coaching, analytics, and cross-functional collaboration to drive ROI and cost savings. Regular field updates to the Director Specialty Operations are required.