Specialty, Operations Analyst

Fortegra-; Jacksonville (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Full benefit package including medical

Dental, life, vision, disability

401(k), tuition assistance

Job summary

Fortegra is seeking a Specialty Operations Analyst to support the Specialty team and MGA onboarding. You will partner with Underwriters, lead subject-matter expertise for Hubspot and Monday.com, and help ensure data quality across onboarding and program maintenance.

The role requires a Bachelor's degree or 3+ years of insurance experience, with project management exposure. You will collaborate across departments, prepare plans and reports, and travel as needed.

Qualifications

• Bachelor's degree or 3+ years related experience.
• 3+ years insurance experience with a carrier or MGA/program.
• Commercial P&C insurance experience preferred.
• Exposure to project management best practices.
• Insurance education preferred but not required.

Responsibilities

• Assist the due diligence process for new MGA opportunities with a focus on specialty and commercial products.
• Undertake operational due diligence activities and provide recommendations for executive approval.
• Assist with the renewal due diligence process for existing MGA programs.
• Prepare and present project plans, status reports and operational reports.
• Evaluate and improve operational processes across Underwriting and the Operations team
• Consult, advise, guide and resolve issues across all functional departments.
• Communicate effectively with a wide range of internal and external stakeholders.
• Work closely with the Legal and Compliance team to ensure operational processes are compliant with all relevant regulations and operational data is available for Regulatory and Compliance reporting.
• Support, advise, assist, guide, and resolve problems for functional leaders.
• Effectively use and champion various internal tools, including Monday.com and Hubspot, while working closely with Marketing.
• Partner with functional teams to resolve issues and implement application enhancements.
• Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals.
• Other duties as assigned.

Skills

Interpersonal skills

Collaboration

Project management

English communication

Problem solving

Cross-functional collaboration

Independent work

Project planning

Documentation

Travel

Education

Bachelor's degree

Tools

Hubspot

Monday.com

Job description

The Specialty Operations Analyst responsibilities will include:
1) Assist with process, procedures and documentation efforts for the Specialty team.
2) Act as a business partner to Specialty Underwriters to assist with operational aspects of their program(s). Over time with experience, this will include some exposure and responsibilities for onboarding of new MGU/MGA program partners.
3) Become a lead subject matter expert for Hubspot, Monday.com and other related tools
4) Ensuring data quality is paramount for onboarding and program maintenance of our MGA partners.
5) Various ad-hoc special projects
The primary purpose of this role will be to assist the Operations teams with managing the operational processes surrounding due diligence and onboarding for new MGA opportunities.

This role requires a basic understanding of the MGA program landscape and the insurance industry.

Work is performed in a fast-paced environment within tight time constraints. The individual must be entrepreneurially focused, have a “roll-up your sleeves” mentality and be curious about the business.

Minimum Qualifications

• Bachelor's degree or 3+ years related experience.
• 3+ plus years insurance experience, working for an insurance carrier or insurance program/MGU/MGA.
• Commercial P&C insurance experience is preferred.
• Exposure to project management best practices.
• Insurance education preferred but not required.

Primary Job Functions

• Assist the due diligence process for new MGA opportunities with a focus on specialty and commercial products.
• Undertake operational due diligence activities and provide recommendations for executive approval.
• Assist with the renewal due diligence process for existing MGA programs.
• Prepare and present project plans, status reports and operational reports.
• Evaluate and improve operational processes across Underwriting and the Operations team
• Consult, advise, guide and resolve issues across all functional departments.
• Communicate effectively with a wide range of internal and external stakeholders.
• Work closely with the Legal and Compliance team to ensure operational processes are compliant with all relevant regulations and operational data is available for Regulatory and Compliance reporting.
• Support, advise, assist, guide, and resolve problems for functional leaders.
• Effectively use and champion various internal tools, including Monday.com and Hubspot, while working closely with Marketing.
• Partner with functional teams to resolve issues and implement application enhancements.
• Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals.
• Other duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform

• Excellent interpersonal and communication skills
• Demonstrate the ability to collaborate and deliver results in a matrix organization.
• Proven ability to manage multiple projects and subtasks to schedule.
• Strong written, verbal, and presentation skills in English.
• Sound problem resolution, team building and decision-making skills.
• Demonstrate the ability to collaborate across multiple groups.
• Should be able to work independently with minimal supervision.
• Utilize project management skills for delivery of projects, including scope, time, communication, risk, cost, resource, and quality management.
• Ensure project documents are complete, current, and stored appropriately.
• Track and report budget performance to objectives.
• Able to travel as required.

Additional Information

• Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Internal Notice: As part of our commitment to talent development, this position is open for internal promotion applications at the time of public posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.