Specialty Merchandise & Customer Service Associate

Food Lion; Laurel (MD); On-site; USD 22,000 - 33,000; Full time

Job summary

Food Lion in Laurel, MD is seeking a Store Associate to provide quality customer service in the Center Store (Grocery) department, maintain standards, maximize sales, and minimize shrink through adherence to standard practices.

You will handle backroom inventory, plan-o-grams, pricing and product placement, operate POS systems, follow safety guidelines, wear uniform, and complete CBT training. Must be able to lift up to 50 lbs and work with flexibility.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions
• Maintain shelf allocations according to plan-o-grams
• Ensure that back stock is properly maintained
• Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High school diploma

Job description

Food Lion in Laurel, MD is seeking a Store Associate to provide quality customer service in the Center Store (Grocery) department, maintain standards, maximize sales, and minimize shrink through adherence to standard practices.

You will handle backroom inventory, plan-o-grams, pricing and product placement, operate POS systems, follow safety guidelines, wear uniform, and complete CBT training. Must be able to lift up to 50 lbs and work with flexibility.