Specialty Market Client Service Consultant

MetLife; Southfield (MI); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with match

Paid time off

Tuition assistance

Job summary

MetLife in Michigan is seeking a Client Service Consultant (CSC) after completing a 4-month training program focused on employee benefits. You will support group insurance clients, coordinate meetings, and deliver service excellence in a fast-paced environment.

The role emphasizes building relationships, collaboration, and process improvements while leveraging MetLife’s products and AI-enabled tools to enhance client outcomes. Employment offers competitive benefits and growth potential.

Qualifications

• 5+ years of insurance industry experience in U.S. markets.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and business productivity tools.
• Experience leveraging approved AI tools to improve efficiency.

Responsibilities

• Respond to client requests and lead projects, offering alternative solutions.
• Provide exceptional customer service and client satisfaction.
• Coordinate and facilitate client meetings, prepare materials and presentations.
• Understand contractual provisions and ensure compliance during execution.
• Monitor industry trends and competitive products to advise clients.
• Apply knowledge of MetLife’s group products and systems in client interactions.

Skills

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Independent work

Multitasking

AI tools experience

Microsoft Office

Tools

Microsoft Office

AI tools usage

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers.

The CSC has overall accountability for the day-to-day administrative service support of multiple Specialty Markets clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team

Key Responsibilities

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Comprehends competitors’ products, industry trends and legal developments impacting business
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Required Qualifications

• 5+ years of insurance industry experience, including PEO, payroll, staffing, association, union, trust, affinity/member benefits, or TPA environments.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt to changing business needs.
• General understanding of the U.S. economy, employee benefits, and insurance landscape.
• Proficiency with Microsoft Office applications and business productivity tools.
• Self-motivated learner with experience leveraging approved AI tools, understanding AI capabilities, and validating outputs to improve efficiency and business effectiveness.

Preferred Qualifications

• Experience with products such as Core, Disability and Voluntary products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Experience with AI enabled tools.

The expected salary range for this position is $64,000 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
• We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the "World’s Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.