Specialty Manager

Marksman Security; Culver City (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid training

401(k)

Career advancement opportunities

LMS-based training

Job summary

Marksman Security Corporation in Culver City is seeking a Shift Supervisor Operations to lead and coach Shift Supervisors, oversee badging, VIP concierge, and events, while ensuring quality and client satisfaction.

You will manage staffing, incident response, training, and equipment readiness, partnering with client representatives to deliver secure, professional service across multiple sites.

Responsibilities

• Provide leadership, coaching, and accountability for Shift Supervisors.
• Ensure consistent operational execution, incident management, post checks, and quality assurance.
• Monitor operational performance, identify gaps, implement corrective actions, and validate followthrough.
• Track, validate, and report operational metrics and performance indicators.
• Maintain a strategic 'balcony view' while remaining engaged in day-to-day operations.
• Oversee daily badging operations and related documentation.
• Coordinate VIP concierge operations including executive visits and stakeholder coordination.
• Lead the planning, coordination, and execution of screenings, premieres, and talent events.
• Serve as a trusted point of contact for client-facing communications.
• Identify training needs and facilitate in-service training.
• Maintain readiness of equipment and security devices.
• Oversee incident debriefs and implement corrective actions.

Skills

Leadership

Operations management

Client relationship management

Communication

Mentoring

Tools

Open Gate

Yondr pouches

Wands

Monoculars

Security devices

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

SHIFT SUPERVISOR OPERATIONS

• Provide leadership, coaching, and accountability for Shift Supervisors.
• Ensure consistent operational execution, incident management, post checks, and quality assurance.
• Monitor operational performance, identify gaps, implement corrective actions, and validate followthrough.
• Track, validate, and report operational metrics and performance indicators.
• Maintain a strategic 'balcony view' while remaining engaged in day-to-day operations.

BADGING OPERATIONS

• Oversee daily badging operations, including new hire badge issuance, replacement badges, extended use of badges, transient workforce badges, and supporting documentation.
• Ensure compliance with operational directives and MSC procedures.
• Partner with client badging representatives to maintain efficient customer service and operational continuity.
• Identify process improvements and operational efficiencies.

VIP CONCIERGE OPERATIONS

• Executive and VIP support.
• Executive visits and talent movements.
• Concierge-level customer service.
• Stakeholder coordination.
• Ensure VIP experiences are executed professionally, seamlessly, and in accordance with client expectations.

SPECIAL EVENTS MANAGEMENT

• Lead the planning, coordination, and execution of screenings, premieres, executive visits, talent events, and other special events.
• Support development and coordination of event security plans while partnering with the client on enhanced security planning.
• Coordinate staffing requirements and submit staffing requests to the client.
• Ensure logistics, communications, equipment, and personnel resources are coordinated.
• Maintain oversight of multiple simultaneous events while ensuring consistent service delivery.
• Coordinate with internal and external stakeholders to achieve event objectives.
• Ensure events are executed safely, professionally, and in accordance with client expectations.

CLIENT RELATIONSHIP MANAGEMENT

• Serve as a trusted point of contact for client-facing communications.
• Participate in planning meetings and operational calls.
• Ensure client concerns and operational needs are addressed appropriately.
• Maintain strong working relationships with client stakeholders and internal partners.
• Represent MSC professionally at all times.
• Never commit to, approve, or communicate policy decisions on behalf of the client without documented authorization from both the client and the MSC Account Manager.

PERSONNEL DEVELOPMENT & TRAINING

• Identify operational and specialty-program training needs.
• Coordinate and facilitate in-service training.
• Ensure personnel are trained on assigned technologies and operational procedures.
• Coach and mentor leads, supervisors, and specialists.
• Promote consistency in operational execution and customer service expectations.

TECHNOLOGY & RESOURCE MANAGEMENT

• Maintain operational readiness of specialty program equipment and resources.
• Coordinate deployment and training for Open Gate, Yondr pouches, wands, monoculars, and approved security devices.
• Ensure personnel have the resources necessary to perform effectively.
• Identify equipment, staffing, or logistical deficiencies and elevate concerns appropriately.

INCIDENT MANAGEMENT & CONTINUOUS IMPROVEMENT

• Oversee operational and event debriefs.
• Conduct and review PIRs, after-action reports, and corrective action plans.
• Analyze operational trends and performance data to drive continuous improvement.
• Partner with Operations, Training, Compliance, and fellow managers to improve performance while respecting each functional area's ownership.
• Develop recommendations that improve efficiency, readiness, communication, and service delivery.

KEY EXPECTATIONS

• Operate with a proactive, solutions-oriented mindset.
• Maintain exceptional communication with clients, leadership, and operational teams.
• Demonstrate ownership and accountability.
• Anticipate operational needs before they become issues.
• Ensure professionalism and attention to detail.
• Foster a culture of service, preparedness, accountability, and continuous improvement.

REPORTING RELATIONSHIP

Reports to: Operations Manager

Works Closely With:

• MSC Management Team
• Scheduling Team
• Shift Supervisors
• Badging Team
• VIP Concierge Team
• Client Representatives
• Event Stakeholders
• Partner Teams, as applicable

Compensation and Benefits:

• Annual Salary: $90,000
• Insurance: medical, vision, and dental
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS

#IND5