Specialty Loan Advisor – Earn Hybrid/Remote Flexibility | High-Performance Servicing Role

Selene; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP in Dallas, TX seeks a Specialty Loan Advisor to manage a portfolio of Business Purpose Loans and provide advisory support to customers and stakeholders. You will handle calls, emails, and documentations while ensuring accuracy and compliance.

The role emphasizes ownership, cross-functional collaboration, and delivering strong customer outcomes in a performance-driven environment with potential hybrid or remote work for top performers.

Qualifications

• 3–5 years of experience in mortgage servicing or related roles.
• Strong understanding of escrow, billing, payment histories, and 1098 statements.
• Ability to work independently and in a team environment; strong advisory skills.

Responsibilities

• Manage a portfolio of Business Purpose Loans with high-quality servicing.
• Serve in an advisory capacity to customers to tailor guidance.
• Handle inbound/outbound calls, emails, and texts for clients and third parties.
• Perform moderately complex administrative, transactional, and operational tasks.
• Generate reports and analyze data to support strategic initiatives.
• Ensure compliance with policies, procedures and investor requirements.
• Leverage systems/tools to ensure accuracy and efficiency.
• Meet and exceed production goals with high performers receiving autonomy.

Skills

Mortgage servicing

Customer service

Communication

Analytical skills

Time management

Advisory skills

Relationship management

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

MS Office

MSP

Black Knight/LPS

Sagent

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Specialty Loan Advisor (SLA) manages a portfolio of Business Purpose Loans (BPLs) in a fast-paced, performance-driven environment. This role is ideal for professionals who take ownership of their pipeline, thrive in high-volume servicing, and deliver strong customer outcomes through an advisory approach.

What Sets This Role Apart

• Performance Unlocks Flexibility: High performers have the opportunity to earn hybrid or remote work status based on consistent results and productivity.
• Ownership Over Your Portfolio: Manage customer relationships end-to-end and drive outcomes—not just transactions.
• Built for High Performers: This environment rewards individuals who consistently meet and exceed expectations with increased autonomy and flexibility.

Essential Duties and Responsibilities

• Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders.
• Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs.
• Handle inbound and outbound calls, as well as email and text communications, to support clients, attorneys, and authorized third parties.
• Perform moderately complex administrative, transactional, and operational tasks including research, analysis, and documentation.
• Generate reports and analyze data to support strategic initiatives and improve customer outcomes.
• Ensure compliance with company policies, procedures, and investor requirements.
• Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience.
• Meet and exceed production goals (KPIs), with high performers recognized through increased autonomy and flexibility.
• Collaborate cross-functionally to resolve escalations and improve servicing effectiveness.

Qualifications

• 3–5 years of experience in mortgage servicing, contact center, or related roles.
• Working knowledge of Business Purpose Loans (BPLs).
• Strong understanding of escrow, billing, payment histories, and 1098 statements.
• Experience with cross-collateralized servicing and partial lien releases.
• Knowledge of property preservation processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage high-volume workload and meet deadlines.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong advisory and relationship management skills.

Education & Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 2–4+ years of related experience preferred.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive, Outlook).
• Experience with MSP, Black Knight/LPS, or Sagent preferred.

Work Environment & Flexibility

This role operates in a performance-driven environment where productivity, quality, and customer outcomes are key measures of success. High-performing team members may be considered for hybrid or remote work scheduling based on sustained performance and business needs.

Why Selene?

Benefits

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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