Specialty Healthcare Coordinator

PDS Health; Redmond (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401K

Tuition reimbursement

Volunteer time to give back

Job summary

Redmond Modern Dentistry is hiring a Specialty Healthcare Coordinator (SHC) in Redmond, WA. The SHC partners with Specialists to secure patient treatment commitments and educate patients on financial options while maintaining a Perfect Patient Experience.

The role focuses on proactive scheduling, patient education, and cross-team communication to keep specialty days smooth and productive, ensuring excellent patient care and brand standards.

Qualifications

• High School Diploma or GED.
• Travel may be required between offices.
• Preferred: courses or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Gain a financial commitment from the patient to start treated as diagnosed by the Specialist.
• Proactively manage Specialists’ schedules to keep days productive.
• Achieve proficiency in PDS system and tools to aid patient decisions.
• Act as liaison for office and specialty teams; coordinate communications and follow-ups.
• Understand and present financial options to fit patient budgets.
• Overcome objections to starting treatment before appointments.
• Obtain necessary insurance pre-authorizations for patients.
• Participate in daily huddles and team meetings; track key metrics.

Skills

Communication skills

Patient advocacy

Multitasking

Financial acumen

Organized

Self-motivated

Teamwork

Confidentiality

Education

GED or high school diploma

Course work in dentistry/insurance/business (preferred)

Job description

Now is the time to join the Redmond Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
• Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially Patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$21.50-$30.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.