Specialty Healthcare Coordinator

PDS Health; Humble (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Atascocita Modern Dentistry and Orthodontics in Humble, TX seeks a Specialty Healthcare Coordinator to partner with Specialists, help patients commit to diagnosed treatment, and educate on available financial options. You will support specialty days, manage schedules, coordinate communications with the office and specialty teams, and uphold the Perfect Patient Experience and Patients for Life.

The role requires strong organization, ethics, and the ability to multi-task in a fast-paced dental

Qualifications

• High School Diploma or GED is required.
• Travel between offices may be necessary.
• Experience in dentistry, insurance, or business preferred.
• Knowledge of office practices and patient insurance is expected.

Responsibilities

• Partner with Specialists to obtain financial commitment for diagnosed treatment.
• Educate patients on treatment options and overcome objections.
• Manage Specialists' schedules to keep days full and productive.
• Facilitate communication between office and specialty teams for patient care.
• Understand and explain available financial options to fit budgets.
• Obtain necessary insurance pre-authorizations when needed.
• Participate in daily huddles, team meetings, and required sessions.

Skills

Office software

Financial acumen

Patient advocacy

Communication skills

Multitasking

Organized

Interpersonal skills

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

PDS system

Scheduling software

Job description

Now is the time to join Atascocita Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist

• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment

• Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed

• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene

• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget

• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment

• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

• Active participant in daily morning huddles, monthly team meetings and any other meetings as required

• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care

• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members

• Influencer (active listener/observer of behavior; creates a win/win need for change)

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Ability to multi-task effectively without compromising the quality of the work

• Excellent interpersonal, oral and written communication skills

• Ability to handle and maintain extreme confidentially Patient records

• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$16.00-$22.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.