Specialty Foods Customer Experience Associate

Whole Foods Market, Inc; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Store discount

Whole Benefits program

Job summary

Whole Foods Market is seeking a team member for the Specialty department to support product intake, displays, and customer service. You will help maintain the Specialty floor, assist with sampling, and ensure quality standards and safe food handling across shifts.

The role emphasizes friendly, efficient service, teamwork, and adherence to health and safety regulations. Flexible scheduling including nights and weekends may be required.

Qualifications

• Customer service mindset with courtesy and efficiency.
• Ability to learn knowledge of department products.
• Strong communication and teamwork.
• Ability to follow procedures and maintain safety standards.

Responsibilities

• Surprises and delights customers with consistent and delicious food.
• Engages in positive and proactive selling.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked.
• Checks product to ensure it meets WFM quality standards.
• Monitors spoilage and supply waste to minimize impact on department expenses.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Maintains back stock in good order.
• Accesses information about market conditions and communicates to customers.
• Ensures temperature, sanitation and sweep logs are completed.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques.
• Maximizes sales potential through proper prepping, storing, stocking, and merchandising.

Skills

Customer service

Food safety

Teamwork

Communication

Attention to detail

Time management

Suggestive selling

Product knowledge

Strong work ethic

Box cutters

Electric pallet jacks

Tools

Box cutters

Electric pallet jacks

Job description

Whole Foods Market is seeking a team member for the Specialty department to support product intake, displays, and customer service. You will help maintain the Specialty floor, assist with sampling, and ensure quality standards and safe food handling across shifts.

The role emphasizes friendly, efficient service, teamwork, and adherence to health and safety regulations. Flexible scheduling including nights and weekends may be required.