Specialty Foods Associate - Customer Service & Merchandising

Whole Foods Market; Naples (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Health & wellness programs

Job summary

Whole Foods Market Naples, FL is seeking a Specialty Team Member to support receiving and preparing product, maintain the Specialty floor and displays, and assist customers. You will contribute to the regional Specialty vision by delivering friendly service, proactive selling, and adherence to health, sanitation and safety standards, with flexible shifts including nights and weekends.

No retail experience is required; training is provided.

Qualifications

• No prior retail experience required.
• Ability to learn basic knowledge of all products.
• Ability to sell proactively.
• Working understanding of Specialty department and team and WFM quality goals.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals

Responsibilities

• Surprises and delights customers with consistent and delicious food.
• Engages in positive and proactive selling.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked.
• Checks product to ensure it meets WFM quality standards.
• Monitors spoilage and supply waste to minimize impact on department expenses.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Maintains back stock in good order.
• Accesses information about market conditions and communicates to customers.
• Ensures temperature, sanitation and sweep logs are completed. Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership. Performs other duties as assigned by store, regional, or national leadership.

Skills

Customer service

Teamwork

Communication

Sales skills

Attention to detail

Product knowledge

Time management

Food safety

Fast-paced environment

WFM standards

Job description

Whole Foods Market Naples, FL is seeking a Specialty Team Member to support receiving and preparing product, maintain the Specialty floor and displays, and assist customers. You will contribute to the regional Specialty vision by delivering friendly service, proactive selling, and adherence to health, sanitation and safety standards, with flexible shifts including nights and weekends.

No retail experience is required; training is provided.