Specialty Dept Lead: Beer, Wine, Cheese & Chocolate

Whole Foods Market; Charlotte (NC); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Store discount

Whole Benefits program

Health & wellness

Job summary

Whole Foods Market in Charlotte seeks an experienced Specialty team leader to drive daily operations, profitability, and customer experience. You will oversee hiring, training, and performance management, ensuring compliance with health and safety standards while promoting WFM programs.

The role emphasizes merchandising, pricing, inventory control, and collaboration with store leadership. A track record of retail leadership and strong communication is essential, with flexibility for nights,

Qualifications

• Retail leadership experience including coaching and supervision.
• Food safety certification; willing to obtain within 6 months if not certified.
• Strong customer service, communication, and teamwork.
• Ability to manage profitability, labor, and inventory.

Responsibilities

• Holds ATLs, supervisors, and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution.
• Effectively delegates to and empowers ATLs and Team Members.
• Accountable for monitoring and achieving sales, margin, expense, and labor targets.
• Maintains proper product assortment, merchandising, and inventory control.
• Ensures products are cross-merchandised in accordance with regional and global guidelines.
• Ensures adherence to category management schedule and planograms.
• Maintains comprehensive knowledge of and ensures compliance with relevant regulatory rules and standards.
• Sets and achieves the highest standards of retail execution.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Communicates and maintains Team Member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.
• Communicates and models WFM vision and goals.

Skills

Retail leadership

Customer service

Food safety knowledge

Inventory management

Financial performance analysis

Team development

Communication skills

Tools

Microsoft Office

Job description

Whole Foods Market in Charlotte seeks an experienced Specialty team leader to drive daily operations, profitability, and customer experience. You will oversee hiring, training, and performance management, ensuring compliance with health and safety standards while promoting WFM programs.

The role emphasizes merchandising, pricing, inventory control, and collaboration with store leadership. A track record of retail leadership and strong communication is essential, with flexibility for nights,