Specialty Care Coordinator I

Phoenix Children's; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Phoenix Children's in Phoenix, AZ, is seeking a Specialty Care Coordinator I to perform care coordination activities and programmatic support for a defined specialty patient population. The role acts as a liaison and resource for families and works closely with the program director and division leadership.

Responsibilities include coordinating clinic flow, communicating with families, providers and community resources, supporting program development, and tracking quality indicators to support

Qualifications

• The Specialty Care Coordinator I performs care coordination activities for a defined specialty patient population.
• Acts as liaison and resource for patient and family needs under clinical guidance.
• Collaborates with program director and division leadership for care plans.

Responsibilities

• Implements standardized processes to facilitate program/patient needs from clinic preparation to follow-up.
• Serves as contact between families, providers and community resources; shares information with the care team.
• Partners with community resources and marketing to promote services and benchmark outcomes.
• Supports staff in the target area and develops patient/family resources.
• Monitors quality indicators and maintains a database for data/reports.
• Participates in education activities to maintain specialty expertise and evidence-based practices.
• Performs miscellaneous job-related duties as requested.

Job description

Specialty Care Coordinator I

Department: PCMG-MAIN | Cleft and Craniofacial Center

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Prog Coord/Mgr

Posting #: 1070498

Employee Type: Full-Time

Position Summary

The Specialty Care Coordinator I performs care coordination activities and programmatic support for a defined specialty patient population. Serves as a liaison and resource for patient and family needs. Works in close cooperation with and under the clinical guidance of the program director and division leadership.

Position Duties

• Implements standardized processes to facilitate program / patient needs through clinic preparation, intake, clinic flow and ongoing follow-up requirements identified for specialty population.
• Serves as contact person between families, providers and community resources. Shares information with the inter-professional team and participates in the development of patient’s plan of care.
• Partners with community resources, state and national affiliations and marketing department to promote services and benchmark outcomes.
• Serves as a resource to staff in target area of expertise and needs of the program.
• Develops patient/ family resources relevant to target area of expertise.
• Participates in program development and evaluation by monitoring quality indicators and maintaining a database to support evaluation and submission of data / reports as required.
• Participates in a variety of education activities to maintain expertise in specialty area and be informed on evidence that support best practices.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable