Specialty Beauty Advisor - Lancome

ULTA Beauty; Reading (Berks County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Specialty Beauty Advisor to elevate the Lancôme brand experience. This role focuses on maximizing sales through exceptional guest engagement, personalized service, and beauty expertise. You'll perform makeup applications, conduct skincare analyses, and maintain high store standards. If you thrive in a dynamic environment and love the beauty industry, this opportunity offers a vibrant workplace where your contributions are valued and recognized. Join a team that celebrates creativity and empowers beauty enthusiasts every day.

Qualifications

• Preferred cosmetics artistry experience.
• Cosmetology or demonstrator license required by state law.

Responsibilities

• Maximize sales for the Lancôme brand through exceptional guest service.
• Perform makeup applications and product demonstrations.
• Build and maintain strong customer relationships.

Skills

Sales Competency

Product Knowledge

Customer Relationship Management

Excellent Communication Skills

Ability to Work Independently

Ability to Work Collaboratively

Education

High School Diploma

Cosmetology License

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) is responsible for maximizing sales in the Lancôme brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment. They represent the image, products, and culture of Ulta Beauty and the Lancôme brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES

The SBA - Lancôme is a champion of Ulta Beauty’s mission, vision, and values, demonstrating them skillfully and consistently through the following duties and responsibilities, as well as all other projects/duties as assigned:

Performance

• Meet or exceed Lancôme brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Perform makeup applications, skincare analysis, and product demonstrations with guests.
• Stay current on available prestige training to drive category performance.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the Lancôme brand and the store.
• Build and maintain strong customer relationships and active contact with a growing customer list for Lancôme brand sales by interfacing with existing customers, maintaining active contact with preferred customers, and following up on guest inquiries. Inform all guests about current promotions, events, and services within the store.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive and collaborative environment that supports teammates, peers, and the internal and external guests served.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.
• Maintain strong relationships with Lancôme brand partners through participation in required trainings and the execution of in-store events and promotions.
• Collaborate with managers and associates throughout the store to help grow the business.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive Lancôme brand sales performance.

Process

• Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards.
• Adhere to the Ulta Beauty and Lancôme brand dress code, including wearing brand assets as directed.
• Maintain outstanding store operational standards, including cleanliness of the Lancôme area, testers, and demonstration stations, as well as the salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing displays, inventory procedures, and shipment processing.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

• High school diploma preferred
• Cosmetology or demonstrator license required by state law where applicable

Experience

• Cosmetics artistry experience preferred

Skills

• Strong competency in sales, product knowledge, and service
• Ability to build and maintain customer relationships
• Ability to work independently and collaboratively
• Proactive in handling guest concerns and managing multiple tasks in a fast-paced environment
• Excellent verbal communication and interpersonal skills

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays
• Attend brand-sponsored training

WORKING CONDITIONS

• Frequent mobility, standing, bending, pulling, pushing, reaching, and twisting during shift
• Ability to lift and move up to 10 lbs. regularly
• Continuous coordination and manipulation of objects

Ulta Beauty is committed to an inclusive workplace and is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply, and we do not discriminate based on any protected status.