Specialty Associate - River Valley Mall

JCPenney; Lancaster (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

Paid holidays

Job summary

JCPenney in Lancaster, OH is seeking a Specialty Associate who combines product knowledge with a passion for service to drive sales and build lasting customer relationships.

You will greet customers, assist with product selection, explain care plans, and promote programs while meeting sales goals. You’ll help with inventory, pricing, and store presentation, and support safety and shrink reduction initiatives.

Qualifications

• Customer service and sales experience.
• Product knowledge and ability to explain features, benefits and care instructions.

Responsibilities

• Greets and assists customers, helps find products, and promotes company credit and gift programs.
• Participates in inventory, pricing, transfers, and store presentation tasks.
• Supports safety, shrink reduction, attendance, and performance standards in daily operations.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Job description

As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Specialty Associate will possess the following:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay Range

USD $12.00/Hr - USD $15.00/Hr.