Specialty Associate - Richland Mall

JCPenney; Waco (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Specialty Associate to blend in-depth product knowledge with a passion for service, driving profitable sales growth and building a loyal clientele. You will meet sales goals and collaborate with the team to deliver exceptional customer experiences.

The role emphasizes helping customers, supporting store operations, and maintaining high standards across service, inventory, and safety initiatives.

Qualifications

• Customer service and sales skills to greet customers and meet sales goals.
• Ability to learn product attributes and care plans to inform and upsell.
• Teamwork and attentive listening to assist customers and colleagues.

Responsibilities

• Greet and assist customers in finding products; promote services and drive sales.
• Participate in inventory, transfers, returns, and pricing processes to keep the floor organized.
• Support performance standards and safety initiatives while meeting iCAP and productivity goals.

Skills

Customer service

Sales

Product knowledge

Teamwork

Communication

Job description

As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Specialty Associate will possess the following:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay Range

USD $12.00/Hr - USD $15.00/Hr.