Specialty Associate - Paul Bunyan Mall

JCPenney; Bemidji (MN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Bemidji, MN seeks a Specialty Associate to blend product knowledge with a passion for service, driving profitable sales while building a loyal clientele. You will greet customers, explain product attributes, and proactively suggest related items to reach targets.

The role covers store operations, inventory, and adherence to company standards. Benefits include medical/dental/vision, life insurance, paid time off, a 401(k) match, and employee discounts.

Qualifications

• Deliver exceptional customer service to meet or exceed sales goals.
• Inform customers about key product attributes and care options.
• Assist customers with credit, rewards and gift card programs.

Responsibilities

• Greet and assist customers in finding products and deliver service excellence.
• Participate in inventory, transfers, returns and pricing processes.
• Support performance standards including iCAP, sales, service and attendance.

Skills

Customer service

Sales

Team collaboration

Product knowledge

Tools

Credit programs

Gift card programs

Job description

As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Specialty Associate will possess the following:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay Range

USD $12.00/Hr - USD $15.00/Hr.