Specialized Travel Counselor - VIP

American Express Global Business Travel; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion initiatives

Job summary

Amex GBT, a leading travel management company, is seeking Specialized Travel Consultants who can work from home in Australia. You will advise and arrange travel for corporate clients, leveraging GDS systems and industry knowledge to create seamless itineraries and compliant solutions.

You will collaborate with a team to meet client accounts’ goals while delivering exceptional service, with flexibility to cover 24/7 operations, including afternoon shifts and weekends.

Qualifications

• Previous experience in travel (business travel) and understanding of fares and ticketing rules.
• Passion for excellence in client service, including proactive anticipation of needs.
• GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Strong understanding of the travel industry (business/leisure/airline reservations)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems.
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy.
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Skills

Travel experience

GDS expertise

Customer service

Attention to detail

Data privacy

Communication skills

Problem solving

Team collaboration

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.

If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided

• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems

• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy

• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently

• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Australia

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!