Specialized Technical Automotive Consultant (Work at Home - Nevada)

Morley; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in automotive services seeks a remote Technical Consultant to support field technicians in solving vehicle repair issues. This role entails assisting with communications and providing expertise in various automotive systems. Candidates should have significant mechanic experience and strong customer service skills. Generous benefits are included, along with opportunities for professional growth and training.

Benefits

Medical, dental, vision, and life insurance

401(k) with match

Paid time off and holidays

Continuous professional growth opportunities

Initial training program for support

Qualifications

• Five or more years recent mechanic experience.
• Two ASE certifications required or ability to obtain.
• Valid driver's license.

Responsibilities

• Assist field service technicians through phone, chat, and email.
• Specialize in automotive systems for expert repair assistance.
• Maintain a reliable work schedule for time-sensitive queues.

Skills

Customer Service

Technical Support

Automotive Repair

EV Systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Automotive Services

Why consider this job opportunity:
- Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home with no daily commute.
- Receive excellent benefits including medical, dental, vision, and life insurance; 401(k) with match; paid time off; and paid holidays.
- Seize opportunities for professional growth and advancement within the organization.
- Access to continuous support and resources, including the latest technical data and repair strategies.
- Initial training program provided to effectively support field techs from your home office.

What to Expect (Job Responsibilities):
- Assist field service technicians through inbound and outbound phone, chat, and email communications.
- Specialize in automotive EV, engine, electrical, drivetrain, or infotainment systems to provide expert assistance on domestic vehicle repairs.
- Participate in an initial training program designed to equip you with necessary skills for remote support.
- Benefit from ongoing guidance from fellow consultants and approachable leaders.
- Maintain a reliable work schedule to handle time-sensitive queues effectively.

What is Required (Qualifications):
- High school diploma or equivalent.
- Five or more years of recent experience as a mechanic in a full-service shop.
- Two ASE certifications (or the ability to obtain them within six months of hire with reimbursement).
- Valid driver's license.
- At least one year of customer service experience in roles interacting with customers.

How to Stand Out (Preferred Qualifications):
- Experience with electric vehicles (EV).
- Proficiency in Microsoft Office.
- Typing skills.

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