Specialized Technical Automotive Consultant (Work at Home - Florida)

Morley Companies, Inc.; Orlando (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking experienced automotive consultants to provide remote support for vehicle repairs. This role allows you to leverage your technical expertise in engine, electrical, and infotainment systems while enjoying the flexibility of working from home. You'll assist field service technicians through various communication channels, ensuring they have the resources needed to solve complex repair issues. With a focus on professional growth, this position offers a supportive environment and excellent benefits, including health insurance and a 401(k) plan. If you're ready to take your automotive career to the next level, this opportunity is perfect for you.

Benefits

Medical and prescription coverage

Dental and vision insurance

401(k) with match

Paid time off

Short- and long-term disability insurance

24/7 online access to doctors

Family and financial guidance services

Qualifications

• 5+ years of experience as a mechanic in a full-service shop.
• Two ASE certifications or ability to obtain within six months.

Responsibilities

• Assist field service techs through phone, chat, and email.
• Provide expert help on domestic vehicle repairs.

Skills

Automotive engine systems

Electrical systems

Drivetrain systems

Infotainment systems

Customer service

Electronic service manuals

Education

High school diploma or equivalent

ASE certifications

Tools

Microsoft Office

Job description

About the Role

Location: Work from Home – Florida residents | Initial on-site training – Saginaw, Michigan

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?

Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.

Be the first line of defense in solving new and challenging vehicle repair issues.

Why Apply

• Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
• Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.

What to Expect

• Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
• You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
• Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.

Skills for Success

Required Skills

• Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
• Able to use electronic service manuals

Eligibility Requirements

• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver's license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center’s hours of operation:
• Monday - Friday
• 7 a.m. - 8 p.m. Eastern time
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills

Remote Work Requirements

• Florida resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.