Specialized Operations Associate

Saks Fifth Avenue Llc; Bal Harbour Village (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Medical, vision and dental insurance

401(k) retirement plan

Job summary

Saks Fifth Avenue in Bal Harbour Village, FL is seeking a Specialized Operations Associate to manage the General Office and jewelry department operations.

Under the Assistant General Manager, you will handle opening, cash handling, inventory, repairs, trunk shows, and vendor communications, ensuring adherence to standards while delivering exceptional service to customers.

Qualifications

• Ability to lift cartons up to 15 lbs and handle merchandise equipment.
• Strong computer skills with Google and MS Office.
• Ability to work in a fast-paced, team-oriented environment.
• Flexible schedule per business needs.
• Demonstrates attention to detail and organization.
• Verbal and written communication skills.
• Maintains confidentiality.
• Adheres to store policies and procedures.

Responsibilities

• Open the store: safe, controller, registers and reports
• Maintain daily functions: cash entry, deposits, reconciliations
• Resolve customer issues and process shipments
• Receive and book jewelry per standards
• Process re-tickets, RTVs, transfers, and price changes
• Manage returns/transfers to vendor
• Complete case counts and reconcile discrepancies
• Maintain a repair log and handle repair invoices
• Prepare for trunk shows and show setup
• Submit special order requests and Statements of Sale
• Communicate with merchants, accounts payable, inventory, vendors
• Audit readiness and vault monitoring
• Assist on selling floor and process fulfillment orders
• Ad hoc responsibilities

Skills

Multi-tasking

Computer skills

Team player

Flexible schedule

Attention to detail

Communication skills

Tools

Google Suite

Microsoft Office

Job description

Who We Are

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Who We Are

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

You Will Be

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

What You Will Do

• General Office
• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
• Jewelry Operations
• Follows Jewelry Standards and Shipping Guidelines
• Receive, verify, and properly book all jewelry in accordance with Company standards
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary
• Process Fulfillment orders
• Ad hoc responsibilities as needed

What You Will Bring

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to apply store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management

Your Life And Career At Saks Fifth Avenue

• Opportunity to work in a innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary And Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $17.05 - $21.32*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.