Specialized Loan Associate (HYBRID or REMOTE)

Member First Mortgage LLC; Grand Rapids (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare package

Disability insurance

Life insurance

Vision coverage

401(k) plan

PTO 20 days

Collaborative team environment

Job summary

Member First Mortgage is seeking a detail-oriented Specialized Loan Associate to support advanced mortgage servicing across multiple loan products, including construction loans, HELOCs, balloon loans, ARMs, and modifications.

The role requires coordinating with members, credit unions, and third parties, ensuring compliance and accurate documentation while thriving in a fast-paced environment. Hybrid or remote work is available, with standard full-time hours.

Qualifications

• Requires understanding of mortgage servicing regulations and loan terminology.
• Ability to analyze financial data and interpret loan documents.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Attention to detail and organizational skills; ability to manage multiple priorities.

Responsibilities

• Review, approve, and disburse construction loan draw requests.
• Coordinate with title companies, credit unions, and borrowers; track inspections and settlements.
• Process specialized loan products (balloon loans, ARMs, recasts, modifications).
• Maintain accurate servicing records and respond to member inquiries.

Skills

Mortgage servicing knowledge

Financial data analysis

Verbal and written communication

Customer service

Time management

Attention to detail

Loan servicing software proficiency

Independent work

MS Office proficiency

Education

Associate's or Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Office

Loan servicing systems

Job description

Specialized Loan Associate

Job Details

Job Location: Hybrid or Remote
Position Type: Full Time
Schedule: Monday–Friday, 8:30 AM–5:00 PM

Description

Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Specialized Loan Associate to support advanced mortgage servicing functions across multiple loan products. This role focuses on construction loans, HELOCs, balloon loans, adjustable-rate mortgages (ARMs), recasts, loan modifications, subordinations, and partial releases, ensuring accuracy, compliance, and exceptional member service throughout the life of the loan.

In this role, you will manage specialized servicing transactions, analyze loan documentation, and coordinate with members, credit unions, title companies, and other third parties. The ideal candidate demonstrates strong time management skills, works independently, and thrives in a fast-paced environment while maintaining a high level of attention to detail.

Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. Our commitment to honesty, integrity, and exceptional service creates a supportive, collaborative, and rewarding workplace.

Benefits We Offer

• Generous and competitive healthcare packages
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• 100% employer-paid vision coverage
• 401(k) plan with company match
• 20 days PTO with no waiting period
• Fun, laid-back, and collaborative team environment

Responsibilities

Construction Loan Servicing

• Review, approve, and disburse construction loan draw requests in accordance with approved budgets and amendments
• Order and track inspections, title updates, lien waivers, and Certificates of Occupancy
• Maintain accurate, audit-ready documentation for all draw activity
• Respond to member inquiries regarding construction loan status, payments, and servicing questions

Specialized Loan Products (Balloon Loans, Recasts, ARMs & Modifications)

• Process and service specialized loan products, including balloon loans, ARM adjustments, recasts, re-amortizations, principal curtailments, and construction-related modifications
• Validate calculations and ensure compliance with investor, regulatory, and internal guidelines
• Issue required notices and update servicing system records
• Coordinate payoff and maturity activities as required

Subordinations, Partial Releases & Collateral Management

• Process subordination agreements and partial release requests
• Coordinate required documentation with title companies, credit unions, and borrowers
• Maintain accurate collateral records, including MERS updates
• Ensure all requests meet policy and documentation standards prior to completion

HELOC Servicing & Draw Management

• Perform ongoing servicing of Home Equity Lines of Credit
• Process draw approvals and account maintenance activities
• Produce manual statements when required
• Provide guidance regarding draw availability, repayment terms, and account requirements

General Support & Operational Assistance

• Provide backup support for Escrow and Service Center call queues as needed
• Respond to calls, emails, and voicemails in a timely and professional manner
• Assist with audits, quality reviews, and internal reporting
• Document servicing actions and communications thoroughly
• Perform additional duties as assigned

Education & Experience

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 2–4 years of experience in mortgage servicing, lending operations, or related financial services
• Prior experience with construction loans, HELOCs, ARMs, balloon loans, recasts, or similar specialized loan products preferred

Knowledge, Skills & Abilities

• Strong understanding of mortgage servicing regulations, investor guidelines, and loan terminology
• Ability to analyze financial data and interpret loan documents
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Strong attention to detail and organizational skills
• Demonstrated time management skills and ability to meet deadlines
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proficiency with loan servicing systems and Microsoft Office Suite
• Professional and collaborative approach to internal and external relationships

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended periods in front of a computer screen, use hands and fingers, and speak and listen carefully on the telephone.

Work Environment

This position is performed in a hybrid or remote work environment, depending on business needs and role requirements.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!