Specialized Client Care Specialist

northwesternmutual; Franklin (WI); On-site; USD 29,000 - 43,000; Full time

Job summary

Northwestern Mutual is seeking a customer service focused professional to work in our call center, answering client questions, offering servicing options, and assisting with products and services. You will handle basic to semi-complex inquiries, research solutions, and take ownership to reduce repeat calls.

Beyond front-line support, you will educate clients on self-service tools, stay aware of privacy standards, and collaborate with Financial Representatives to meet client needs.

Qualifications

• Minimum 1 year related customer service experience.
• Strong written and verbal communication skills.
• Ability to multi-task and handle high volume of calls with accuracy.
• Proficiency with current software packages and navigating multiple systems.

Responsibilities

• Answer client questions and provide servicing options in a call center.
• Resolve basic and intermediate inquiries and transactions.
• Identify root causes and research solutions for semi-complex problems.
• De-escalate client situations and support Financial Representatives.
• Educate clients on self-service options and risk implications.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Attention to detail

Education

Associate degree in business or related field

Job description

Northwestern Mutual is seeking a customer service focused professional to work in our call center, answering client questions, offering servicing options, and assisting with products and services. You will handle basic to semi-complex inquiries, research solutions, and take ownership to reduce repeat calls.

Beyond front-line support, you will educate clients on self-service tools, stay aware of privacy standards, and collaborate with Financial Representatives to meet client needs.