Field Support & Client Care Specialist

Northwestern Mutual; Franklin (WI); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual in Franklin, WI seeks an experienced Customer Service professional to deliver personalized support to Financial Reps. You will handle high-volume calls, provide product and service options, and resolve inquiries with confidentiality and accuracy.

The role emphasizes collaboration with field partners, ongoing learning, and utilization of self-service tools to enhance client satisfaction and policy outcomes.

Qualifications

• Associates degree in business or related field or equivalent combination of education and experience.
• Minimum of 2 years related customer service experience with proven customer service skills.
• Advanced written and verbal communication skills.
• Ability to multi-task and handle high volume of calls/case load with accuracy.
• Strong organization skills and prioritization abilities.

Responsibilities

• Delivers a personalized and remarkable experience for our field by answering questions and providing servicing options in a call center environment.
• Resolves inquiries and transactions from Financial Reps on basic to semi-complex calls.
• Researches and evaluates possible solutions to complex problems and identifies root causes.
• Takes ownership of calls and anticipates future issues to avoid repeats and unnecessary transfers.

Skills

Adaptive Communication

Analytical Thinking

Attention to Detail

Case Management

Customer Service Mindset

Customer Support

Field Relations

Education

Associates degree in business or related field

Job description

Northwestern Mutual in Franklin, WI seeks an experienced Customer Service professional to deliver personalized support to Financial Reps. You will handle high-volume calls, provide product and service options, and resolve inquiries with confidentiality and accuracy.

The role emphasizes collaboration with field partners, ongoing learning, and utilization of self-service tools to enhance client satisfaction and policy outcomes.