Specialist, Workplace Experience & Office Operations

Known; New York (NY); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching

Annual bonuses

Generous medical plan

Paid parental leave

Job summary

Known is seeking a Specialist, Workplace Experience to shape the day-to-day experience of working at Known. You will serve as the Office Manager, keeping the NYC headquarters organized, welcoming, and efficient while partnering with Culture & Communications for events and internal programs.

You will support internal communications, onboarding experiences, and employee engagement initiatives, working in a fast-paced, people-facing environment. This role is full-time and in-office in NYC.

Qualifications

• 3+ years in a fast-moving, people-facing role (retail management, hospitality, guest services, or office operations).
• Service-first mindset and a proactive approach to helping others.
• Ability to juggle multiple priorities with strong follow-through and attention to detail.
• Comfort talking to anyone, from new hires to senior leaders.

Responsibilities

• Oversee daily office operations at Known's NYC headquarters, keeping a productive and welcoming environment.
• Be the go-to resource for employees, connecting them with information, resources, and people who can help.
• Manage office supplies, amenities, and shared spaces; track and submit office expenses.
• Coordinate maintenance, vendor relationships, and office services; support onboarding and event logistics.

Skills

People-facing

Retail management

Office operations

Budgeting

Vendor management

Tools

Microsoft Office

Google Workspace

Job description

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.

If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work. Serving primarily as the Office Manager, you’ll own the day-to-day, keep things humming, and be the friendly, approachable go-to who makes work feel a little easier (and a lot more welcoming).

You’re a natural problem-solver with a positive, can-do attitude who loves rolling up your sleeves, collaborating with others, and making things happen.

From keeping the office organized to creating an environment where people feel supported and at home, you’ll play a big role in shaping a workplace people want to be part of.

Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for.

This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work.

This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.

WHAT YOU’LL DO

Office Operations

• Oversee daily office operations and facilities in our New York headquarters and maintain a productive, organized, and welcoming environment
• Be a go-to resource for employees, helping connect people with the right information, resources, and people to get things done
• Manage office supplies, amenities, and shared spaces
• Track and submit office expenses and support budgeting processes
• Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
• Manage vendor relationships and office services
• Handle mail, deliveries, shipments, and general office logistics
• Support workspace setup, onboarding logistics, and office updates as needed

Workplace Experience

• Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
• Coordinate event logistics, including catering, supplies, room setup, and vendor management
• Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances
• Maintain office amenities, food and beverage programs, and swag inventory
• Support onboarding experiences and welcome clients and guests
• Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs

Internal Communications & Administrative Support

• Support internal communications, including Slack posts and emails, calendar invites, and communication channels
• Maintain internal calendars, documentation, and shared resources
• Partner with Talent on scheduling and employee logistics
• Support special projects across Culture, Communications, Facilities, and Events

WHO YOU ARE AND WHAT YOU HAVE

• 3+ years of experience in a fast-moving, people-facing role:retail management, hospitality, guest services, and office operations roles
• A service-first mindset.
• You notice what people need and act on it
• Experience juggling several priorities at once without dropping any of them
• Strong follow-through and attention to detail
• Comfort talking to anyone, from a new hire to a senior leader
• Vendor management experience is a plus
• Basic budgeting or expense tracking experience is a plus
• Proficiency with Microsoft Office and Google Workspace
• Experience supporting internal events or programs preferred
• A self-starter who works independently and takes ownership
• Calm under pressure, dependable, and organized
• Comfortable managing multiple responsibilities simultaneously
• Approachable and service-oriented
• Solutions-oriented and proactive

Work Environment

Full-time, five days per week in Known’s NYC office Occasional early mornings or evenings for events Includes hands-on operational tasks such as stocking supplies and event setup

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $72K - $78K. This range is posted in compliance with state and municipal Pay Transparency laws.