Specialist, Web & Digital Platforms

AFPM; Washington (District of Columbia); Híbrido; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance plans

Dental & vision insurance

Flexible spending accounts (FSAs)

Life insurance & AD&D

Disability coverage

401(k) plan with employer contribution

Parking & transit benefits

ID theft coverage

Professional development

Wellness resources

On-site fitness center

Snacks & beverages

Descripción de la vacante

AFPM in Washington, DC is seeking a Specialist, Web & Digital Platforms to manage the organization's CMS and digital systems. The role combines in-office work with up to 6 remote days per month and requires ensuring content accuracy, permissions, QA, and user support.

You will work with iMIS, SharePoint, OpenWater, and other platforms, performing updates and audits while applying HTML/CSS basics and GA4 analytics.

Formación

• Bachelor's degree in Information Systems, Business, or related field, or equivalent experience.
• 3–5 years of professional work experience in digital platforms or related functions.
• Experience with CMS platforms, websites, or other digital systems.
• Basic understanding of HTML and CSS and analytics tools (GA4).

Responsabilidades

• Support routine administration of CMS, iMIS, OpenWater, and SharePoint.
• Update content and perform data validation within established processes.
• Develop proficiency in digital platforms and take on additional admin tasks.
• Perform user acceptance testing and QA for platform updates.
• Assist with user permissions and workflows and other routine platform functions.
• Troubleshoot platform issues and escalate complex cases.
• Document recurring processes and workflows.
• Support system reviews, audits, and data/content cleanup.
• Provide first-level user support for staff on digital platforms.
• Generate recurring reports and assist with data validation.
• Identify opportunities to improve efficiency and streamline operational processes.

Conocimientos

Attention to detail

Written and verbal communication

Multitasking

Independent work

Customer service

Problem solving

CMS platforms

GA4 analytics

HTML & CSS basics

Educación

Bachelor's degree in Information Systems/Business or related field

Herramientas

iMIS

OpenWater

SharePoint

CMS platforms

Descripción del empleo

AFPM employees combine both in-office and remote work into their schedules using up to 6 remote workdays a month. Only local candidates will be considered at this time.

American Fuel & Petrochemical Manufacturers (AFPM) is a dynamic trade association representing high-tech American manufacturers of virtually the entire U.S. supply of gasoline, diesel, jet fuel, other fuels, and home heating oil, as well as the petrochemicals used as building blocks for thousands of vital products in daily life, from paints to plastics, space suits to solar panels, and medicines to mobile phones. As a national trade association representing American refineries and petrochemical companies, AFPM brings together staff, members, affiliates, and thought leaders at major conventions and smaller gatherings, both virtual and in-person, throughout the year.

At AFPM, our greatest asset is our team of talented professionals who consistently fuel our success. As we continue to grow and expand our reach, we are excited to announce an opening for a Specialist, Web & Digital Platforms. The Specialist supports the day-to-day administration and maintenance of the organization's digital platforms. This role is responsible for executing operational tasks, assisting end users, maintaining website and intranet content, and ensuring digital systems remain accurate, organized, and functional.

Responsibilities

• Support routine administration of the organization's CMS, iMIS, OpenWater, SharePoint, and other digital platforms.


• Perform routine updates, configuration changes, content maintenance, and data validation within established processes.


• Develop proficiency in the organization's digital platforms and progressively take on additional recurring administrative responsibilities.


• Perform user acceptance testing and QA for routine platform updates and enhancements.


• Assist with user permissions, account maintenance, forms, workflows, and other routine platform functions as appropriate.


• Troubleshoot common platform and user issues and elevate complex configuration, technical, or strategic issues.


• Maintain accurate documentation of recurring administrative processes and workflows.


• Support system reviews, audits, and data/content cleanup activities.


• Provide first-level support for staff experiencing issues with digital platforms.


• Troubleshoot common system and user issues.


• Complete routine requests independently using established processes and documentation.


• Escalate requests requiring strategic decisions, significant configuration changes, or advanced technical expertise.


• Document recurring issues and recommend improvements to processes or documentation.


• Maintain a positive customer service experience while responding to support requests.


• Keep track of frequently asked questions and help maintain internal documentation, knowledge base articles, and standard operating procedure needs based on incoming requests.


• Perform routine audits to ensure content and data remain accurate and current.


• Generate recurring reports and assist with data validation and system reviews.


• Help identify opportunities to improve efficiency and streamline operational processes.

Qualifications

• Bachelor's degree in Information Systems, Business, or related field, or equivalent experience.


• 3–5 years of professional work experience, preferably in a role involving digital platforms, technology, communications, marketing, operations, or other technology-enabled functions.


• Experience working with websites, Content Management System (CMS) platforms, business applications, or other digital systems.


• Strong attention to detail and organizational skills.


• Excellent written and verbal communication skills.


• Ability to manage multiple priorities and work independently.


• Strong customer service and problem-solving skills.


• Experience with iMIS, or similar Association Management Systems and/or CRMs.


• Basic understanding of HTML and CSS.


• Experience with digital marketing platforms or advertising tools.


• Experience with analytics platforms such as GA4 or similar.

Salary at AFPM is determined by various factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $70,000.00 to $85,000.00 (annualized). The estimate displayed represents the typical salary range for this position and is just one component of AFPM’s total compensation package for employees.

• Choice of two medical insurance plans with prescription coverage


• Dental and vision insurance


• Medical and Dependent Care Flexible Spending Accounts


• 100% employer-paid life insurance and AD&D coverage for the employee, their spouse/domestic partner, child(ren), and other dependents


• Supplemental life insurance option for the employee, their spouse/domestic partner, child(ren), and other dependents


• Paid vacation, sick, holiday, parental, bereavement, and other paid leave benefits


• Traditional and Roth 401(k) with generous employer contributions


• Short- and long-term disability coverage


• Pre-tax parking and commuter benefits


• ID theft coverage and legal support benefits


• Personal device / cell phone allowance


• Professional development and educational assistance


• Employee Assistance Program, mental health coverage including telehealth, and other wellness resources


• Free on-site, clean, and modern fitness center and locker rooms


• Free snacks, coffee, tea, hot chocolate, sodas, seltzers, bottled water, and much more!

AFPM is an equal opportunity employer. AFPM does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service, or any other status protected by federal, state or local law or regulation. AFPM does not tolerate discrimination or harassment based on any of these characteristics.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for AFPM to hire me. If I am hired, I understand that either AFPM or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of AFPM has the authority to make any assurance to the contrary.

I attest with my signature below, the information provided to AFPM is true and complete information. No requested information has been concealed. As part of its normal hiring process, AFPM conducts reference checks on all final candidates. However, before reference checks are conducted, AFPM will contact the candidate to agree on the timing of contacting a current or previous employer and the person(s) to be contacted.