Specialist, Vendor Management, I, CMS

Carrington; Frankfort (KY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts via portal

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services is seeking a Vendor Oversight Specialist to monitor a network of third-party service providers and ensure compliance with company policies and regulatory guidelines. You will build relationships with vendors, track annual reviews, and escalate issues to leadership as needed.

The role involves due diligence on new vendors, managing contract obligations, and maintaining accurate records in the vendor management system.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1+ year of experience in financial services, mortgage servicing, auditing, or vendor management.
• Proficient in MS Office (Word, Outlook, Excel, Visio).
• Strong written and verbal communication skills.

Responsibilities

• Review large volumes of vendor documentation for annual reviews in compliance with policies.
• Monitor and review vendor documents throughout the oversight lifecycle to ensure policy compliance.
• Escalate identified risks or privacy issues to leadership in a timely manner.
• Maintain vendor management inbox and respond to inquiries promptly.
• Manage ongoing reviews and contract obligations and ensure accurate records in the system.
• Coordinate with leadership when issues cannot be resolved at first level.
• Perform due diligence on new vendors and document findings for approvals.
• Serve as first point of contact for vendors and communicate status updates.
• Review FNMA/FHLMC docs for compliance and update status in the system.
• Coordinate vendor invoices and ensure timely processing.
• Ensure internal records are current and up-to-date.
• Respond to site audit exceptions and track remediation plans.
• Support vendor communications and track acknowledgments.
• Research potential new providers to meet business needs.
• Log consumer complaints and coordinate remediation.
• Perform other duties and special projects as assigned.

Skills

Analytical thinking

Communication

Time management

Regulatory compliance

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MS Office

Visio

Job description

POSITION SUMMARY:

Responsible for providing ongoing oversight of an existing network of third-party service providers, their company profile, and building a relationship with such vendors to monitor and ensure their continued compliance with our applicable company policies and regulatory guidelines. Escalate issues or concerns with compliance to appropriate leadership. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The approved starting pay rate for this position is $24-$27/hour.

WHAT YOU’LL DO:

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

WHAT YOU’LL NEED:

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and effectively in a complex environment and regulatory conditions
• Proficient in MS office, in particular word, outlook, Excel and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast pace ever changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.