Specialist, Vendor Management, I, CMS

Carrington Mortgage Services, LLC; Orange (CA); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts

Educational Reimbursement

Referral bonuses

Training programs

Job summary

Carrington Mortgage Services is seeking a Vendor Management Associate to oversee a network of third-party service providers and monitor their compliance with company policies and regulatory guidelines. You will manage due diligence, track contracts, and escalate issues to leadership as needed.

Responsibilities include reviewing vendor documentation, maintaining records, coordinating invoices, and handling inquiries.

Qualifications

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results.
• Ability to work independently and effectively in a complex environment and regulatory conditions.
• Proficient in MS Office, in particular Word, Outlook, Excel and Visio.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and multi-task in a fast pace ever changing environment.
• Ability to organize and meet deadlines.
• Excellent document interpretive and comprehension skills.
• One or more years of experience in financial services; mortgage servicing, auditing, finance, compliance or vendor management.

Responsibilities

• Review and assess large volume of documentation to complete existing vendor's annual review per regulatory compliance and internal policy.
• Monitor and conduct first level review of vendor compliance documents throughout oversight lifecycle.
• Oversee an assigned pool of third-party vendors and escalate identified risks or privacy issues.
• Maintain Vendor Management Department inbox for timely processing of inquiries.
• Manage ongoing reviews and contract obligations; ensure accuracy of the vendor management system and timely notifications.
• Escalate matters to leadership timely if unable to resolve.
• For new third-party vendors, conduct due diligence collection and evaluation before submission for approval.
• Be the first contact for vendors and provide updates via status reports and communications.
• Review FNMA/FHLMC documentation from vendors to ensure compliance and submit for approval; update system and notify stakeholders.
• Coordinate vendor invoices for marketing and mortgage lending as needed.
• Ensure all documents in the internal system are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and track remediation plans.
• Support processing vendor communications requests, including tracking acknowledgments.
• Research potential new service providers as requested by VM leadership.
• Log consumer complaints into the vendor management system and coordinate remediation.
• Perform other duties and special projects as assigned.

Skills

Self-starter

Independent work

Analytical thinking

Communication skills

Time management

Organizational skills

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Word

Outlook

Excel

Visio

Job description

Responsible for providing ongoing oversight of an existing network of third-party service providers, their company profile, and building a relationship with such vendors to monitor and ensure their continued compliance with our applicable company policies and regulatory guidelines.Escalate issues or concerns with compliance to appropriate leadership. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The approved starting pay rate for this position is $24-$27/hour.

WHAT YOU’LL DO:

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

WHAT YOU’LL NEED:

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and effectively in a complex environment and regulatory conditions
• Proficient in MS office, in particular word, outlook, Excel and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast pace ever changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.

Our Company:

Carrington Mortgage Servicesis part of The Carrington Companies,which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Job Info

• Job Identification 4447
• Job Category Operations
• Posting Date 09/09/2026, 09:46 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 500 N State College Blvd, Orange, CA, 92868, US (Remote)