Specialist, Training & Education

SupportFinity™; Colorado; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible time off and holiday schedule

Medical, dental, vision, and life insurance

Health Savings Account

401K match

Monthly allowance for spend

Cell Phone reimbursement

Free Employee Assistance Plan

Job summary

SupportFinity™ is hiring a Training & Education Specialist responsible for facilitating training support to Service Provider Trainers. This role includes conducting virtual and onsite training across multiple service areas, ensuring franchisee teams are well-prepared and supported during various phases, including new studio openings.

The ideal candidate will have a cosmetology license and at least 2 years of educational facilitation experience, demonstrating high resilience and creativity. The position offers a compensation range of $60,000 - $65,000 annually with benefits including flexible time off, health insurance, and a 401K match.

Qualifications

• 2+ years of experience in education facilitation preferred.
• Experience in the franchising industry, preferably in a support role.
• Ability to maintain high levels of vigor and positivity.

Responsibilities

• Facilitate all onsite and virtual trainings.
• Contribute to the development of technical training programs.
• Execute additional training responsibilities for specific projects.

Skills

Resilience

Educational facilitation

Positive attitude

Creativity

Education

Cosmetology or Esthetics license

Job description

The Training & Education Specialist is responsible for facilitating training support to Service Provider Trainers in locations within the WellBiz company. The scope of practice includes, but is not limited to, body waxing, lash services, skincare, massage therapy, and hair styling. This role supports franchisees and their teams pre‑ and post‑location launch as needed. This position will work in tandem with the Director of Operations and the location Service Provider Trainers to ensure the ongoing training processes are followed in the locations.

The Training & Education Specialist will hold virtual training on a regular cadence and will also conduct on‑site training in markets throughout their assigned territory. This position will be responsible for disseminating new materials, continuing education, and providing ongoing support to Service Provider Trainers. In addition, this role will also support New Shop/Studio/Salon Openings (NSOs) and newly transferred locations with onsite technical training support and/or site development support tasks, and/or post‑opening support and training in conjunction with the New Studio Operations team and the Site Development team.

WellBiz Brands Benefits

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Compensation Range $60,000.00 - $65,000.00/annually.

Position Responsibilities

• Contribute to the development of and drive the adoption of core technical training programs
  • Gain alignment of the corporate support center goals and the goals of Franchisee(s), Manager(s), and Service Provider Trainer(s)
  • Design, test, and implement processes that drive efficiencies and the execution of objectives
  • Participate in content development as needed.
  • Complete other projects as assigned by the Director of Training & Service Delivery.
• Facilitate all onsite and virtual trainings
  • Travel can vary from 25%-75% depending on the needs of the brand, market, or training initiatives
  • Virtual training can include presentations on virtual platforms that are full‑day/multi‑day; frequency can vary depending on business and brand needs.
  • Facilitate in‑person or virtual training across a variety of service and training topics, including but not limited to technical training for multi‑brand service offerings, how to provide feedback and be an effective educator, and how to coach and develop teams.
  • Support NSO needs virtually or on‑site when required. NSO support will vary by brand/agenda in regards to the number of days onsite and/or virtual support cadence.
• Collaboration with BU Operations teams to ensure effective speed to ramp and overall profitability, with a focus on educating and equipping service provider trainers to effectively prepare new service providers and reduce service provider turnover at the location level
  • Work directly with the Director of Training & Service Delivery and/or Training & Education Managers to inform and guide the education team on the needs of Trainers in locations.
  • Work directly with the Service Provider Trainer for each location within the assigned brand/market to determine support needs with the goal of reducing service provider turnover; this support may be done virtually or in person, or as a combination of both; frequency of contact will vary depending on individual location needs.
  • Responsible for aligning with the BU Director of Operations to ensure seamless communication and understanding between Training and Operations for assigned locations/brands.
• Execute additional training or responsibilities for specific areas or projects/ Divisions of Responsibility (eg, Innovation, Content Creation, etc)
  • Any and all related tasks to the DOR, including but not limited to processes, virtual or in‑person meetings, training, and collaboration with cross‑functional teams in the WBB platform
  • Contribute to the development of and drive adoption of core technical training programs that support industry‑leading employee retention for franchisees & create inspired, engaged trainer relationships in collaboration with the corporate operations team.
  • Maintain and optimize technical training program content & resources, ensuring materials are up to date and easily accessible to franchisees and their teams.
  • Effectively facilitate virtual and in‑person training (Trainer Certification, Master Stylist Certifications, Fran U, NSO, and other technical training based on business needs).
  • Provide technical Subject Matter Expert support for specific projects/initiatives as needed (innovation, testing, pilots, key initiative development, compliance).
  • Provide coaching, direction, and support to franchisees and/or their teams to achieve service provider employment retention goals.

Complete other tasks and projects as assigned by the supervisor and department heads.

Essential Skills, Experience, and Qualifications

• Cosmetology or Esthetics license REQUIRED.
• 2+ years of experience in education facilitation preferred
• Experience in the franchising industry, preferably working in a support capacity
• High levels of resilience solution‑focused, especially when presented with complexity and the seemingly impossible.
• High levels of dedication willing to go the extra 2 miles.
• High levels of vigor Positive and uplifting attitude - works well individually, in teams, and in large group collaborative settings.
• High levels of absorption You have high focus, love what you do, and get lost in your work.
• High levels of creativity You look at problems as puzzles and provide a unique perspective in your contributions.