Specialist, Trader Electronic Communications - ToS

The Charles Schwab Corporation; Westlake (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Paid time off

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Job summary

The Charles Schwab Corporation is hiring for an industry professional-level specialist to support active trader clients and international investors. This on-site role focuses on order entry, education of trading platforms, and risk assessment in a fast-paced, client-centric environment.

You will engage clients across email, chat, and social channels, while building relationships and expanding portfolios through informed guidance and cross-sell opportunities.

Qualifications

• One to two years of experience in trading and financial services.
• Mandarin and/or Cantonese language proficiency (read/write/speak).
• Series 7 & 63 licenses required or ability to obtain within training period.
• Strong communication skills to establish trust with clients.
• General knowledge of the securities industry.
• Available to work a structured schedule including lunch/break times.

Responsibilities

• Handle order entry and client inquiries via email, chat and social media.
• Provide software tutorials and education on Schwab's trading platforms.
• Conduct client and firm risk analysis and management.
• Mentor clients through complex derivatives trading strategies and products.
• Troubleshoot technology issues and support international client onboarding.
• Identify cross-sell opportunities and help gather assets.

Skills

Communication skills

Mandarin/Cantonese

Education

Four-year college degree

Tools

Thinkorswim platform

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.

This position involves working in a team environment to directly service the firm's most valuable, sophisticated retail active trader clients in a fast-paced, market-sensitive environment via electronic communication, including email, chat, and social media. The role requires the ability to multitask and think critically to solve problems expeditiously, while building deeper relationships to better understand client needs.

In addition to supporting active trader clients, this role may assist International Client Services clients by providing exceptional service to globally based investors, addressing cross-border account inquiries, navigating international trading considerations, and delivering education on Schwab's products, services, and trading platforms. Associates must demonstrate cultural awareness, adaptability, and the ability to communicate complex financial concepts to a diverse client base.

This industry professional-level specialist role includes order entry, software tutorials, client and firm risk analysis and management, client mentorship through education on complex derivatives trading strategies and products, troubleshooting technology issues, and gathering assets through negotiation, empowerment, education, and cross-sell opportunities. Associates may also collaborate with International Client Services partners to support client onboarding, account maintenance, trading inquiries, and service solutions for clients residing outside the United States.

The goal is to help develop clients into more successful traders while growing their portfolios by providing industry knowledge, education, and support of the tools these actively engaged clients use to become more sophisticated, successful self-directed investors. Associates in this position will possess a superior level of expertise in equities, options, futures, and risk, along with a general knowledge of foreign exchange trading. They will serve as a resource not only for clients, but also within Retail Trading, Retail Sales, Investor Services, Retail Support, Marketing, and International Client Services organizations.

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required

• One to two years of experience in trading and financial services.
• In addition to English, must be able to read, write, and speak inMandarin and/or Cantonese.
• Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
• Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
• General knowledge of the securities industry
• Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Willingness and desire to learn in a fast-paced and evolving environment.

Preferred

• 4 year college degree
• Three to five years of experience in trading and financial services
• Online brokerage experience
• Possess an Advanced level of knowledge of Equity Trading, Equity & Index Options, Reg T Margin, Intraday Margin, Thinkorswim trading platforms on website, desktop and mobile app
• Possess a Proficient level of knowledge of: Complex Options, Greeks, Technical Analysis, Futures, Forex, Portfolio Management
• Possess an Introductory level of knowledge of: Options on Futures, Portfolio Margin

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance