Specialist - Terminal Data Ops

Energy Transfer LP; Aston Township (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Energy Transfer LP seeks a data support specialist to maintain Toptech TAS data, provide frontline Tier 1 support to terminals and customers, and assist Tier 2. Responsibilities include data entry for suppliers, customers, accounts, EDIs, and products, plus testing TAS versions and supporting operations.

The role requires a Bachelor’s in IT or Business (or equivalent), 2–5 years of experience, strong communication skills, and proficiency in Microsoft Office; SQL knowledge is a plus.

Qualifications

• Bachelor's degree in IT or Business or equivalent experience.
• 2-5 years of relevant work experience.
• Familiar with interfacing systems and organizations.
• Strong communications skills (verbal and written).
• Effective in communicating, coordinating and implementing changes with strong customer service.
• Strong business computer skills and the ability to learn multiple software packages; SQL knowledge is a plus.
• Willing to be on call 24x7 and provide after-hours support.
• Proficient in Microsoft Office Applications.
• Strong organizational and interpersonal communication skills.
• Customer focused.
• Demonstrated time and project management skills.
• Ability to re-prioritize workload when necessary.
• Understanding of computers and operating systems.

Responsibilities

• Setup and maintain new data such as suppliers, customers, accounts, EDIs, and product records in TAS.
• Provide frontline (Tier 1) support and troubleshooting to terminals and customers regarding Toptech issues.
• Provide data and assistance to Tier 2 support to resolve Toptech issues.
• Assist in maintaining the department email mailbox.
• Work with Terminal Operations to provide information related to accounts, drivers, and carriers for investigations.
• Create and maintain customer account files and contracts.
• Conduct testing on new TAS versions deployed by Tier 2 support.
• Assist in special projects; create PowerPoint presentations and spreadsheets.
• Backfill for other Data Operations personnel during vacations or illness.

Skills

Communication skills

Customer service

Time management

Project management

Microsoft Office proficiency

Willingness to be on call

Education

Bachelor's degree in IT or Business

Tools

Toptech TAS

SQL

EDI services

PowerPoint

Job description

Summary:

The successful candidate will be responsible for supporting and maintaining the company's Toptech Terminal Automation System (TAS) by managing system data, providing frontline technical support, and ensuring accurate entry of the following (but not limited to) customer, supplier, driver, and product information. The role serves as the primary (Tier 1) point of contact for TAS-related issues, working closely with Terminal Operations and Tier 2 support personnel to troubleshoot problems, maintain system integrity and support daily terminal operations. Rotating coverage during off‑hours will also be expected.

Essential Duties and Responsibilities:

• Setup and maintain new data such as (but not limited to) suppliers, customers, accounts, EDIs, and product records in the Tophat/Toptech terminal automation system (TAS).
• Provide frontline (Tier 1) support and troubleshooting to terminals and customers regarding any Toptech issues that may arise.
• Provide data and assistance to second line (Tier 2) support to resolve any Toptech issues that may arise.
• Assist in maintaining the communcal department e‑mailbox.
• Work with Terminal Operations to provide information related to accounts, drivers, and carriers for incident investigations as needed.
• Create and maintain customer account files and contracts.
• Conduct testing on new TAS versions that are deployed by second line support.
• Assist in special projects as necessary. Create Power Point presentations and various spreadsheets.
• Backfill for other Data Operations personnel during vacations and/or illness.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

• Bachelor's degree in I.T. or Business, or equivalent work experience.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• 2 - 5 years of relevant work experience
• Must be familiar with interfacing systems and organizations;
• Must have strong communications skills (verbal and written);
• Must be effective in communicating, coordinating, and implementing changes. Strong Customer Service skills.
• Strong business computer skills and the ability to learn numerous software packages. Knowledge of SQL a plus.
• Must be willing to be on call 24x7 and provide after-hours support during rotating on‑call coverage.
• Must be proficient in Microsoft Office Applications.
• Must have strong organizational and interpersonal communication skills.
• Must be customer focused.
• Must have demonstrated time and project management skills.
• Must have the ability to re‑prioritize workload when necessary.
• Understanding and knowledge of computers and standard operating systems.

Preferred Qualifications:

• Experience with Toptech TopHAT7/TMS7 systems preferred.
• Experience with EDI Authorization services (DTN TABS/Toptech TDS) preferred.
• Experience with SQL preferred.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.
• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.