Specialist - Technology Support Services

WESCO; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Louisville, KY, seeks a Specialist in Technology Support Services to act as a trusted advisor. The role involves delivering value to customers through effective technology solutions and requires strong technical expertise and a customer-centric mindset. Ideal candidates will have an associates’ degree or equivalent experience and at least 5 years in a technical field. This role offers opportunities for collaboration with sales teams worldwide.

Qualifications

• 5 years of experience in the technical field of expertise.
• Strong technical skills and the ability to make recommendations.
• BICSI RCDD or Industry Equivalent preferred.

Responsibilities

• Deliver credibility and value to customers in technology solutions.
• Work closely with Sales to build effective solutions.
• Evaluate project opportunities and determine resource requirements.
• Support the Global Training Program as a trainer and participant.

Skills

Customer-centric mindset

Technical skills

Computer proficiency (Microsoft Office)

Education

Associates’ Degree/College Diploma

Bachelor’s Degree in Technical or Engineering Discipline

Job description

As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.

Responsibilities:

• Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.

• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.

• Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.

• Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.

• Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.

Qualifications:

• Associates’ Degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience required

• Licenses/Certificates/Designations required

• Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred

• 5 years of experience in the technical field of expertise in design, implementation and/or commissioning

• Possess a customer-centric mindset

• Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio

• Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility

• BICSI RCDD or Industry Equivalent

• Ability to travel up to 10%