Specialist Technician, Technology Support - IT Support

VIZIO; Dallas (TX); On-site; USD 29,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Vision and dental coverage

401(k)

Stock purchase plan

Life insurance

Paid time off

Education benefits

Job summary

Walmart in Dallas, TX is seeking a Specialist Technician to join its Information Technology team. The role provides hands-on support to local employees and company-wide via remote assistance, with on-site and remote tasks, following SLAs and SOPs.

You will onboard new hires, provision PC/Mac/Linux hardware, handle L1/L2 support, manage video conferencing, inventory, and collaborate with Infra and Client Services. Occasional travel to other offices is required.

Qualifications

• High School Diploma required.
• 1+ year of OS support experience (Windows/macOS).
• 1+ year of related IT support experience.
• Experience with Jira or ServiceNow.
• Experience with Office 365 Admin Center.
• Ability to explain technical issues to non-technical users.
• Able to work with developers to provide root cause analysis.

Responsibilities

• Onboard employees in weekly New Hire Orientation meetings.
• Collaborate with technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux hardware for new employees.
• Provide L1/L2 support via Email, Chat, or Phone with SLAs.
• Assist with testing and deployment of new hardware, software, and OSs.
• Provide support for Video Conferencing Systems.
• Oversee IT asset inventory at the local office.
• Coordinate with office manager for building access and equipment.
• Occasional travel to other offices in the U.S.
• Other tasks as assigned by team leadership.

Skills

Windows support

macOS support

Jira

ServiceNow

Office 365 Admin

PowerShell

Command Prompt

Terminal

IT onboarding

Education

High School Diploma

Tools

Company Portal

Manage Engine

Active Directory

System Imaging

Job description

Position Summary...About the team:

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.

What you will do:

• Support on-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

About you:

• You have a minimum education level of a High School Diploma.
• You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
• You have 1+ years of related work experience.
• You are a self-starter that thrives in a fast-paced, and rapidly evolving environment.
• You are a hard-working team player, with a “no task is too small” attitude.
• You can explain technical issues to non-technical users.
• You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
• At least 1 year of working with ticketing systems like Jira and ServiceNow.
• At least 1 year of working with Office 365 Admin Center
• At least beginner level understanding of Command Prompt, PowerShell and Terminal.
• Solid foundation of Windows and macOS imaging.
• Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
• Understanding of Active Directory tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location: 14901 QUORUM DR, DALLAS, TX 75254-7521, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.