Specialist Technical Training, Roofing - Dallas, Texas

Westlake Chemical; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Westlake is seeking a Technical Services Manager to serve as the technical subject matter expert for roofing product lines including Newpoint Concrete Roof Tile, US Clay Tile, Unified Steel and Davinci Roofscapes. The role focuses on developing and implementing classroom and field training programs and responding to technical inquiries.

The ideal candidate will be located in Dallas, TX, with up to 60% travel and 2-3 overnight stays per week.

Qualifications

• 6-8 years of experience with construction, building materials or related fields.
• Advanced knowledge of roofing installation processes.
• Knowledge of building and wind codes in assigned territory.
• Excellent written and oral communication and presentation skills.
• Ability to read, interpret and comprehend technical documents such as installation instructions, blueprints, construction plans and building codes.
• Ability to lead and work as part of a team and construct training decks.

Responsibilities

• Prepare and execute installation instructions, guides, videos and other tools for field use.
• Develop product training methodology for classroom and field installation training.
• Train installation crews on proper installation technique.
• Train customers and sales personnel on proper installation technique.
• Serve as the technical subject matter expert for product knowledge and codes.
• Coordinate with sales, Product Management, R&D, engineering and quality on feedback.
• Provide feedback to Product Management, R&D, engineering and quality about product defects or enhancements.
• Collaborate with Customer Care to support warranty claims and customer complaints.
• Assist marketing with trade show displays and product launches.

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The Technical Services Manager will serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions. This position will also be responsible for the development and implementation of both classroom and field installation training programs for our products. Product responsibility includes: Concrete roof tile (Newpoint Concrete Roof Tile), Clay roof tile (US Clay Tile), Stone coated steel (Unified Steel), Polymer roof tile (Davinci Roofscapes) and WRBP Roofing Components Division.

Ideal candidate will be located in Dallas, TX.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Prepare and execute installation instructions, guides, videos and other tools for use in the field
• Develop product training methodology for classroom and field installation training
• Train installation crews on proper installation technique
• Train customers and sales personnel on proper installation technique
• Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries
• Manage day-to-day issues and work with sales to ensure solutions are achieved
• Analyze and provide feedback concerning product development and pricing
• Responsible for creating the strategies for providing product and installation support and training across North America
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation
• Collaborate with Customer Care as needed to support warranty claims and customer complaints
• Work closely with marketing teams for preparation of displays for trade shows as needed

Up to 60% travel required with 2-3 overnight stays per week.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Advanced knowledge of roofing installation processes
• Knowledge of standard building practices
• Specific knowledge of building and wind codes in assigned territory
• Written and oral communication and presentations skills
• Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices
• Skilled mechanical abilities
• Ability to read, interpret and comprehend technical documents such as: installation instructions, architectural blueprints, construction plans, product specifications and building codes
• Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team
• Ability to construct training decks as needed using common tools, building techniques, and materials
• 6-8 years of experience with construction, building materials, building science or related fields
• Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel and PowerPoint

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units and job sites which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel and auto travel is required.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com. Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.