Specialist, Technical Product Management

MSD Malaysia; Rahway (NJ); On-site; USD 87,000 - 137,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Vacation

Sick days

Job summary

Merck & Co., Inc. in Rahway, NJ is seeking a Business Analyst to define and document ERC-related business processes, workflows, and requirements to support a 24x7 risk monitoring and crisis response center.

You will partner with security, strategy, and IT stakeholders to map data sources, document future-state processes, and develop training materials for live ERC technologies. The role requires 3+ years in business analysis, SDLC documentation, and agile project skills, with a focus on

Qualifications

• HS required.
• 3+ years of experience in business analysis, process improvement, technology delivery, or related roles.
• Experience gathering and documenting business requirements and process workflows.
• Strong analytical, problem-solving, and organizational skills.
• Strong communication and facilitation skills with the ability to work across stakeholder groups.
• Experience supporting technology projects, process design, or operational readiness activities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proven ability to facilitate technical walk-throughs or conduct training sessions for end-users.
• Familiarity with SDLC documentation practices.
• Preferred Experience in resilience, risk management, security operations, crisis management, or command center environments.
• Familiarity with incident management, escalation workflows, or monitoring operations.
• Experience supporting system implementations, data integration efforts, or digital workflow design.
• Experience creating user manuals, workflow guides, or self-service training content for enterprise applications.
• Familiarity with Agile/Scrum methodologies.
• Experience working in a global, matrixed, or highly regulated organization.
• Familiarity with documentation tools, process modeling, and requirements management practices.
• Bachelor’s degree in business, Information Systems, Operations, or a related field.

Responsibilities

• Gather, analyze, and document business requirements, workflows, use cases, and process maps for ERC capabilities, including SDLC documentation, user stories, acceptance criteria, and support for test case development and execution.
• Translate business and operational needs into clear, actionable requirements for technology and implementation teams.
• Support development of operating procedures, escalation workflows, and process documentation for a 24x7 monitoring environment.
• Partner with GSAG, our Company's Enterprise Strategy Office, and other stakeholders to define future-state processes supporting risk sensing, event monitoring, assessment, and crisis response.
• Facilitate meetings and working sessions to align business, technical, and operational stakeholders, and capture notes, action items, and follow-up.
• Support mapping of data sources, system dependencies, and integrations needed to create a common operating picture.
• Assist in identifying gaps, risks, and opportunities for process improvement and operational efficiency.
• Contribute to testing and user acceptance activities; design, develop, and deliver training programs and enablement materials to support both the onboarding of new users and the ongoing skill development of existing users on live ERC technologies.
• Help track action items, decisions, dependencies, and issues across workstreams.
• Support development of metrics, reporting, and performance tracking for ERC processes and capabilities.
• Partner with the Product Manager, project leads, and technical teams to ensure requirements are implemented effectively.
• Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.
• Support ongoing process refinement and continuous improvement after launch.

Skills

Business Analysis

Requirements gathering

Stakeholder collaboration

Agile project management

SDLC documentation

Education

Bachelor’s degree in business, Information Systems, Operations, or a related field

Job description

Position Summary

Our Company's Enterprise IT organization is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real-time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur. The Business Analyst will help define and document the business processes, workflows, requirements, and operational needs that support the center’s technology and operating model. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value Team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well as our Company's Enterprise Strategy Office. The Business Analyst will also work across IT, resilience stakeholders, and external vendors to gather and analyze information, support process development, and ensure that the ERC’s people, process, technology, and governance components are well integrated.

Responsibilities

• Gather, analyze, and document business requirements, workflows, use cases, and process maps for ERC capabilities, including SDLC documentation, user stories, acceptance criteria, and support for test case development and execution.
• Translate business and operational needs into clear, actionable requirements for technology and implementation teams.
• Support development of operating procedures, escalation workflows, and process documentation for a 24x7 monitoring environment.
• Partner with GSAG, our Company's Enterprise Strategy Office, and other stakeholders to define future-state processes supporting risk sensing, event monitoring, assessment, and crisis response.
• Facilitate meetings and working sessions to align business, technical, and operational stakeholders, and capture notes, action items, and follow-up.
• Support mapping of data sources, system dependencies, and integrations needed to create a common operating picture.
• Assist in identifying gaps, risks, and opportunities for process improvement and operational efficiency.
• Contribute to testing and user acceptance activities; design, develop, and deliver training programs and enablement materials to support both the onboarding of new users and the ongoing skill development of existing users on live ERC technologies.
• Help track action items, decisions, dependencies, and issues across workstreams.
• Support development of metrics, reporting, and performance tracking for ERC processes and capabilities.
• Partner with the Product Manager, project leads, and technical teams to ensure requirements are implemented effectively.
• Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.
• Support ongoing process refinement and continuous improvement after launch.

Qualifications

• HS required.
• 3+ years of experience in business analysis, process improvement, technology delivery, or related roles.
• Experience gathering and documenting business requirements and process workflows.
• Strong analytical, problem-solving, and organizational skills.
• Strong communication and facilitation skills with the ability to work across stakeholder groups.
• Experience supporting technology projects, process design, or operational readiness activities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proven ability to facilitate technical walk-throughs or conduct training sessions for end-users.
• Familiarity with SDLC documentation practices.
• Preferred Experience in resilience, risk management, security operations, crisis management, or command center environments.
• Familiarity with incident management, escalation workflows, or monitoring operations.
• Experience supporting system implementations, data integration efforts, or digital workflow design.
• Experience creating user manuals, workflow guides, or self-service training content for enterprise applications.
• Familiarity with Agile/Scrum methodologies.
• Experience working in a global, matrixed, or highly regulated organization.
• Familiarity with documentation tools, process modeling, and requirements management practices.
• Bachelor’s degree in business, Information Systems, Operations, or a related field.

Competencies

• Business and process analysis
• Requirements gathering and documentation
• Stakeholder collaboration
• Analytical thinking
• Attention to detail
• Organizational skills
• Effective communication
• Adaptability
• Problem solving
• Follow-through and accountability
• Curiosity and willingness to learn
• Initiative
• Ability to take direction and grow into greater independence
• User enablement and facilitation
• Instructional document design
• Empathy for end-user experience

Why This Role Matters

The ERC is being designed to enhance our Company's ability to identify risk earlier, respond faster, and coordinate more effectively across the enterprise. The Business Analyst will help ensure that the operational model, workflows, and technology requirements are well defined and implemented in a way that supports a resilient, scalable, and sustainable capability.

Required Skills

• Action Item Management
• Agile Project Management
• Business Analysis
• Business Informatics
• Business Systems Analysis
• Logical Thinking
• Metrics Development
• Process Analytics
• Process Implementations
• Process Improvements
• Product Management
• Requirement Documents
• Stakeholder Relationship Management
• System Designs
• System Implementations
• System Integration
• User Documentation

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

The salary range for this role is $87,300.00 - $137,400.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A

Job Posting End Date: 09/2/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.