Associate Director, Technical Product Management

MSD Malaysia; Rahway (NJ); On-site; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

MSD Malaysia is seeking a Product Manager for the Enterprise Resilience Center to define the technology product vision, roadmap, and delivery priorities. You will partner with security, strategy, IT, and external vendors to translate business needs into scalable solutions supporting 24x7 monitoring and crisis response.

The role emphasizes cross-functional collaboration and data-driven decision making. Responsibilities include shaping the ERC technology, prioritizing features, and ensuring

Qualifications

• Bachelor’s degree in Business, IT, Engineering, or related field.
• 5+ years in product management or related roles.
• Experience defining requirements and managing product roadmaps.
• Ability to partner across technical and business stakeholders.
• Experience with software implementations or integrations.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap for ERC technology capabilities.
• Translate resilience objectives into an actionable product roadmap.
• Gather, refine, and document business requirements, product needs, use cases, and related documentation.
• Collaborate with technical teams and vendors to ensure data flow into a common operating picture.
• Oversee testing, user acceptance, and go-live readiness activities.

Skills

Product management

Business analysis

Stakeholder management

Technical delivery

Analytics

Communication

Education

Bachelor's degree

Job description

Job Description Product Manager, Enterprise Resilience Center Position Summary Our Company is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real‑time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur. The Product Manager will define and drive the technology product vision, roadmap, and delivery priorities for the capabilities that power the center. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well our Company Strategy Office. The Product Manager will also work across IT, resilience stakeholders, and external vendors to translate business needs into scalable product solutions. The role will support the design, implementation, and ongoing evolution of tools, workflows, integrations, and data connections needed to enable the ERC’s operating model, physical buildout, and long‑term growth.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap for ERC technology capabilities.
• Translate enterprise resilience objectives into an actionable product roadmap aligned to risk reduction, business value, and operational readiness.
• Partner with GSAG, our Company Enterprise Strategy Office, and other stakeholders to gather, refine, and document business requirements, product needs, use cases, and related documentation.
• Partner closely with the ERC Business Analyst to translate stakeholder needs into actionable requirements and supporting documentation, including process maps, acceptance criteria, and implementation‑ready materials.
• Review, validate, and prioritize business requirements, use cases, and related documentation developed in partnership with the Business Analyst to ensure alignment to ERC objectives, feasibility, and business value.
• Prioritize product features, enhancements, integrations, and releases based on business value, urgency, feasibility, and dependencies.
• Lead product planning for foundational technology components, including tools, platforms, data sources, and integrations.
• Support the design and implementation of workflows that enable real‑time monitoring, assessment, escalation, and crisis response.
• Collaborate with technical teams and vendors to ensure seamless data flow into a common operating picture.
• Coordinate across Enterprise IT, resilience leaders, and business partners to ensure alignment with staffing, governance, and space buildout plans.
• Oversee testing, user acceptance, and go‑live readiness activities, ensuring requirements are validated and implementation issues are resolved in coordination with technical teams, vendors, and the Business Analyst.
• Track risks, issues, dependencies, and decisions related to product development and implementation.
• Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and up‑skilling existing users on production ERC technologies.
• Establish metrics and reporting to measure adoption, capability maturity, and operational effectiveness.
• Drive continuous improvement of ERC technologies and workflows after launch.

Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
• 5+ years of experience in product management, business analysis, technology delivery, or related roles.
• Experience defining product requirements and managing product roadmaps in a complex enterprise environment.
• Demonstrated ability to partner across technical and business stakeholders to deliver technology solutions.
• Strong analytical, communication, facilitation, and stakeholder management skills.
• Experience supporting software implementations, system integrations, or digital workflow design.
• Ability to manage multiple priorities in a fast‑paced, highly collaborative environment.
• Preferred Experience in resilience, risk management, security operations, crisis management, or command center environments.
• Familiarity with 24x7 monitoring environments, event management platforms, or incident escalation tools.
• Experience working with integrated enterprise data sources and dashboarding or “single pane of glass” solutions.
• Exposure to agile, hybrid, or iterative product delivery models.
• Experience working with vendors and external implementation partners.
• Background in global, regulated, or matrixed organizations.
• Experience establishing ongoing user enablement programs, creating self‑service training documentation, or managing knowledge bases for active production applications.

Competencies

• Product strategy and prioritization
• Cross‑functional collaboration
• Business and technical translation
• Stakeholder influence
• Execution discipline
• Problem solving and decision‑making
• Adaptability and agility
• Strong written and verbal communication
• Customer‑centric mindset
• Ability to thrive in mission‑critical environments
• Continuous user enablement & training

Why This Role Matters

The ERC is being designed to strengthen our Company ability to detect risk early, assess impact quickly, and coordinate response effectively across the enterprise. The Product Manager will play a critical role in building the digital foundation that enables this mission and helps ensure the center is scalable, connected, and built for long‑term success.

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 09/9/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.