Specialist, Technical Operations - National Geographic

National Geographic; Washington (District of Columbia); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

Bonus potential

Job summary

National Geographic in Washington, DC seeks a Specialist, Technical Operations to support media operations, content preparation and distribution across productions, marketing, communications, and events. You will process work orders, organize media assets, and ensure timely delivery while upholding quality and confidentiality.

You will troubleshoot technical requests, onboard and support in MediaSilo and other platforms, coordinate with cross‑functional teams, and maintain accurate operational

Qualifications

• Minimum 3 years of experience in media operations, content distribution, post-production, mastering, or other event/distribution-related functions.
• Strong organizational, communication, and customer-service skills.
• Experience working with digital media assets and content delivery systems.
• Good understanding of motion picture post-production processes and technical delivery requirements (codec, aspect ratios, audio layouts), including localization, documentation and captions.
• Experience maintaining and tracking audio/video production equipment with inventory systems to ensure readiness and accountability.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Process internal requests and resources within internal systems for work orders and post-production schedule management.
• Troubleshoot technical requests on the fly to support departments for program duplication and distribution.
• Onboard and support requests in MediaSilo/screening sites.
• Work with high profile content distributed across internal and external teams.
• Maintain on time delivery of priority materials from the Event tracker.
• Assist Corp. Communications for staffing events requiring A/V team expertise.
• Oversee organization and tracking of audio/video equipment through check-in/check-out and inventory control.

Skills

Organizational skills

Communication skills

Customer service

Content delivery systems

Technical troubleshooting

Project management

Education

Bachelor’s Degree or equivalent experience

Tools

MediaSilo

Frame.io

Aspera

Airtable

PIX

Smartsheet

Mediapulse

Wonderland

Elements

Job description

The Specialist, Technical Operations role supports media operations, content preparation, and distribution activities for internal and external stakeholders across productions, marketing, communications, technical and events teams. Responsibilities include processing work orders, organizing media assets, supporting content delivery through approved platforms, assisting users with technical requests, and maintaining accurate operational records. This role works within established processes and collaborates with technical and operational teams to ensure the timely and accurate delivery of media content while maintaining quality, confidentiality, and service standards.

Responsibilities

• Process internal requests and resources within internal systems for work orders, post- production schedule management, and adjust for 3rd parties inquires.
• Troubleshoot technical requests on the fly to support departments for program duplication needs & distribution.
• Onboard and support requests in the MediaSilo/screening sites.
• Work with high profile content that will be distributed across internal and external teams.
• Maintain on time delivery of priority materials from the Event tracker.
• Assist Corp. Communications for full staffing events requiring the A/V team expertise.
• Oversee the organization and tracking of audio/video equipment through equipment check-in/check-out and inventory control processes, ensuring camera systems and related gear are operational, production-ready, and accurately accounted for

Basic Qualifications

• Minimum 3 years of experience in media operations, content distribution, post-production, mastering, or other event/distribution-related functions.
• Strong organizational, communication, and customer-service skills.
• Experience working with digital media assets and content delivery systems.
• Must have a good understanding of the motion picture post-production process (asset creation, versioning and QC) and technical delivery requirements (codec, aspect ratios and audio layouts); in addition to localization, documentation and captions.
• Demonstrated experience maintaining and tracking audio/video production equipment, including cameras, microphones, tripods, batteries, chargers, and SD cards, with proficiency using Airtable or similar inventory management systems to ensure equipment readiness and accountability.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience with MediaSilo, PIX, Frame.io, Aspera, Airtable, or similar systems.
• Knowledge of media workflows, file formats, and digital asset management practices.
• Experience supporting media distribution, content operations, or post-production teams.

Required Education

• Bachelor’s Degree or equivalent experience required

Preferred Skills

• MS Office Suite
• Wonderland, Elements or Media Asset Library Experience
• Scheduling Systems (Scheduall/Mediapulse)
• Airtable
• Aspera/ Mounted Drives
• Smartsheet

The hiring range for this position in Washington, DC is $60,400 to $80,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disclaimer

This position is with National Geographic Partners PAY SVC, which is part of a business we call National Geographic.

National Geographic Partners PAY SVC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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