Specialist - Tech Support

Middle Tennessee State University; Murfreesboro (TN); On-site; USD 60,000 - 74,000; Full time

Job summary

Middle Tennessee State University is seeking a Specialist - Tech Support to maintain the Slate CRM system, ensuring data integrity and enabling recruitment communications across Undergraduate Admissions and Enrollment Management. The role includes building queries, generating reports, and supporting staff with Slate usage.

The candidate will train admissions staff, perform data cleaning, and contribute to data quality initiatives while collaborating with the Associate Director and Director on

Qualifications

• Bachelor's degree in a technical field such as computer science, data science, or other related field.
• Three years of related technical experience.
• Experience with relational databases, CRM systems, query development, and data reporting is a plus.

Responsibilities

• Maintain data integrity and operations of the Slate CRM system for communications and recruitment activities.
• Develop queries and pull/distribute reports to support recruitment, enrollment, and university reporting needs.
• Provide training and technical support to admissions staff on using Slate effectively.

Skills

Data querying

Data integrity

Technical support

Training

Education

Bachelor's degree in CS/Data Science or related field

Tools

Slate CRM

SQL

Job description

Job Title

Specialist - Tech Support
Department

Salary

$59,724 - $74,355; commensurate with experience

Job Summary/Basic Function

Reporting to the Associate Director of Communications and Technology, maintains the data integrity and operations of the Customer Relationship Management (CRM) system (Slate), supporting the data and system functionality needed for communications and recruitment activities across Undergraduate Admissions and other Enrollment Management departments. Provide training and technical support to admissions staff in accessing and using Slate for various recruitment activities, promoting efficient and effective use. Maintain data integrity through thorough data cleaning, validation, and quality control to ensure accuracy and reliability. Develop queries to meet university reporting needs across multiple data areas and criteria. Pull and distribute multiple reports each week to support recruitment, enrollment, and other university reporting needs, providing analysis and insights as needed. Participate in special projects and perform additional responsibilities as assigned by the Director of Undergraduate Recruitment and the Associate Director.

Required Education

Bachelor's degree in a technical field such as computer science, data science, or other related field.

Required Related Experience

Three years of related technical experience.

Desirable Related Experience

Experience working with relational databases, CRM systems, query development, and data reporting, Slate or a similar higher education is preferred.

Documents Needed to Apply

Cover Letter & Resume Required

Benefits

MTSU offers a comprehensive benefits package, including but not limited to the following:

• Sick Leave
• Vacation Leave for Administrative/Classified Staff/12-month Faculty
• 13 paid University holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at [phone].
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply:In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email [e-mail].

Application Review Date:September 28, 2026