Specialist, Tax & Cost Basis Operations

Charles Schwab; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation time

Parental leave

Tuition reimbursement

Health insurance

Job summary

Charles Schwab is hiring for a W8 Team Specialist in Tax and Cost Basis Operations to review W-8BEN forms, apply withholding rates, and communicate results to clients. You will help ensure accurate withholding, support onboarding, and contribute to process improvements on a collaborative team.

The role emphasizes on-site collaboration in Phoenix, AZ, with opportunities to engage in testing, data analysis, and cross-functional projects.

Qualifications

• 1-3 years work experience in reviewing W8 tax forms.
• High level understanding of department processes and procedures.

Responsibilities

• Reviewing W-8BEN forms and applicable documentary evidence for completeness and accuracy.
• Updating internal systems to reflect W-8BEN validation results.
• Determining and applying appropriate tax withholding rates to client accounts based on W-8BEN review.
• Sending written communications to notify clients of an incomplete or rejected W-8BEN.
• Processing and reviewing departmental control reports.
• Reviewing the work of others for completeness and accuracy.
• Communicating with internal business partners to identify opportunities for improving client service.
• Performing User Acceptance Testing for updates to system withholding and reporting logic and communicating issues clearly.
• Analyzing and comparing data sets collected from various sources to identify patterns, trends, and potential issues.
• Assisting with the onboarding and training of new team members.
• Assisting with ad hoc projects as needed.

Skills

W8 forms review

Process knowledge

Coaching on systems

Advanced Excel

Communication skills

Tools

Client Central

Workflow Systems (MyQ)

ACS

Comply Exchange

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Tax and Cost Basis Operations is a part of the Custody Asset Services organization within Schwab Operational Services. We are dedicated to leading a culture that delivers timely and accurate tax reporting in our efforts to create a premier client experience, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.

The W8 Team within Tax and Cost Basis Operations processes U.S. tax withholding certificates submitted by Schwab’s foreign clients to ensure appropriate tax withholding and reporting under U.S. tax laws and treaties.

As a Specialist on the W8 Team in Tax and Cost Basis Operations you will be responsible for:

• Reviewing W-8BEN forms and applicable documentary evidence for completeness and accuracy
• Updating internal systems to reflect W-8BEN validation results
• Determining and applying appropriate tax withholding rates to client accounts based on W-8BEN review
• Sending written communications to notify clients of an incomplete or rejected W-8BEN
• Processing and reviewing departmental control reports
• Reviewing the work of others for completeness and accuracy
• Communicating with internal business partners to identify opportunities for improving client service
• Performing User Acceptance Testing for updates to system withholding and reporting logic and communicating issues clearly
• Analyzing and comparing data sets collected from various sources to identify patterns, trends, and potential issues
• Assisting with the onboarding and training of new team members
• Assisting with ad hoc projects as needed

What you have

Required Qualifications:

• 1-3 years work experience in reviewing W8 tax forms
• High level understanding of department processes and procedures

Preferred Qualifications:

• Expert knowledge and the ability to coach associates on department systems: Client Central, Workflow Systems (MyQ), ACS, Comply Exchange
• Ability to understand and apply complex rule sets while strictly adhering to policies and procedures
• Ability to collect and input data quickly and accurately
• Ability to analyze, and compare data sets from various internal sources to identify patterns or potential issues
• Outstanding time management, organization, and attention to detail
• Strong verbal and written communication skills
• Collaborative, team-oriented approach
• Ability to work under pressure in a fast-paced environment while maintaining the highest level of positivity and professionalism
• Ability to identify and communicate issues effectively and timely to peers and management
• Initiative to perform day-to-day tasks with limited guidance or direct supervision
• Proficient computer skills including Microsoft Excel and Word

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance