Specialist, Support

Goodwill Kentucky; Somerset (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

403(b) Plan

Company 403(b) Matching Contributions

Tuition Reimbursement

Medical, Prescription, Dental & Vision

Generous Vacation Time & 8 Paid Holids

Short and Long-Term Disability

Life, Dependent Life and AD&D

Voluntary Term Life Insurance

Job summary

Goodwill Kentucky seeks an energetic Support Specialist to work with individuals facing barriers to employment. You will partner with career coaches to connect clients with resources and help them build career-ready plans in a fast-paced environment.

The role emphasizes strong communication, teamwork, and data entry, with responsibilities including referrals, progress reporting, and coordinating with community partners to support job seekers across the state.

Qualifications

• High school diploma or GED required.
• Associate’s degree preferred or related work experience.
• Case management experience preferred.
• Excellent oral and written communication, teamwork and interpersonal skills.

Responsibilities

• Assist participants in overcoming employment barriers and set career goals.
• Coordinate services with career coaches and other agencies.
• Maintain data in the assigned system and report outcomes.
• Make referrals to community organizations and resources.
• Provide direct support for immediate needs (food, transportation, etc.).
• Travel across the state as required.

Skills

Communication

Teamwork

Interpersonal skills

Case management

Education

High School Diploma or GED

Associate's degree

Job description

Description

Goodwill Kentucky is looking for an energetic, self-motivated, dynamic professional Support Specialist to join our team. The Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals. If you are looking for an opportunity that allows you to reach new goals while striving in a high-energy, fast paced environment, the Support Specialist opportunity is for you.

Job Details

Goodwill Kentucky is looking for an energetic, self-motivated, dynamic professional Support Specialist to join our team. The Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals. If you are looking for an opportunity that allows you to reach new goals while striving in a high-energy, fast paced environment, the Support Specialist opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type:

Full-time, Non-Exempt

Essential Duties And Tasks

• Works closely with career coaches – To serve participants requiring limited, short term support services, make referrals to other resources, sign-up for additional career services training and employment services.
• Functions as a member of the Career Coaches’ team, giving and receiving peer input into the delivery of services, sharing of resources, etc.
• Reports on individuals served, placed, retained, etc. as instructed. Maintains current and accurate data in the assigned data entry system.
• Monitors participants served and acts as a first line of service for problem resolution.
• Communicates with and serves as a liaison between Career Coaches, participants, and other agencies. ; Escalates the level of service available to participants as needs or career goals are known and communicates that escalation to career coaches for continuity of services.
• Makes referrals to other community organizations, agencies, and programs to address participant need. Makes “soft-touch” referrals for additional resources, such as providing a job lead, helping construct a short, basic resume, or assisting with a job application.
• Communicates with job seekers to help identify and address most immediate needs, such as obtaining food, clothing, transportation, etc.; Provides direct and up-front support to individuals coming to Goodwill for help in overcoming barriers to employment
• Performs other duties as assigned.

Additional job duties may be specific and determined based on grant or partner funding requirements.

Education And Experience

• High School Diploma or GED required.
• Associate’s degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
• Case management experience preferred.
• Must have outstanding oral and written communication, teamwork and interpersonal skills with the ability to work with a variety of diverse people.

Physical Demands

• This job may have physical requirements that is considered sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity and occasional lifting up to 15 pounds.
• Travel across the state, as required and to other locations beyond the assigned work location is occasionally required.

Benefits

• 403(b) Plan
• Company 403(b) Matching Contributions
• Tuition Reimbursement
• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 8 Paid Holidays
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance