Specialist, Specialty Pharmacy Acct Mgmt Ops

Navitus Health Solutions, LLC; United States; Remote; USD 52,000 - 63,000; Full time

Job summary

Join a forward-thinking company that is redefining specialty pharmacy solutions. As a Specialist in Account Management Operations, you'll play a crucial role in supporting the operational delivery of services for clients. This dynamic position involves analyzing workflows, coordinating projects, and collaborating with various teams to ensure excellence in client service. You'll have the opportunity to develop and implement new procedures, train associates, and provide insights that drive performance. With a commitment to transparency and stewardship, this role offers a chance to make a meaningful impact in the healthcare industry while enjoying top-tier benefits and a supportive work environment.

Benefits

Health, Dental, and Vision Insurance

20 Days Paid Time Off

4 Weeks Paid Parental Leave

9 Paid Holidays

401K Company Match

Adoption Assistance Program

Flexible Spending Account

Qualifications

• 2+ years of experience in data analytics and interfacing with internal teams.
• Pharmacy technician registration and knowledge of pharmacy benefits management required.

Responsibilities

• Coordinate and complete operational projects for client relationship management.
• Review data for accuracy and develop training resources for pharmacy workflows.

Skills

Data Analytics

Critical Thinking

Relationship Building

Process Improvement Techniques

Education

Associate or Bachelor’s Degree in Business

Pharmacy Technician Registration

National Pharmacy Technician Certification

Tools

RxVector/Agile Care

NCRX

Lighthouse

CoverMyMeds

Qlik-Sense

Microsoft Excel

Jira

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions. Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Pay Range

USD $52,656.00 - USD $62,686.00 /Yr.

Work Schedule Description

M-F 8am-7pm, CST

Remote Work Notification

ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Specialist, Specialty Pharmacy Account Management Operations to our Trade Relations department. The Specialist will support and enable the operations of their assigned specialty pharmacy business line to ensure seamless operational delivery and service is provided for patients of the client. This role will be responsible for coordinating and completing tactical and operational projects required for accurate client relationship management (CRM) activities. In addition to being directly involved in day-to-day operational support, this person will collect data to analyze workflow and workload opportunities and trends specific to their assigned client(s). The teams this associate will work with include, but are not limited to, the Lumicera Service Excellence Team, Specialty Pharmacy line-of-business Operations Teams, Lumicera Shared Services, Account Management, Marketing, Compliance, Sales, Implementation, Quality, Accreditation, and other teams as required. The goal of this position is to streamline initiatives and ensure client-specific expectations are followed that impact the full book-of-business (BoB) as well as key quality monitoring and reporting responsibilities.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Review data for completeness and accuracy while developing and maintaining subject matter expertise in tools and programs used to operationalize pharmacy programs including, but not limited to, RxVector/Agile Care, NCRX, Lighthouse, CoverMyMeds, Lumicera Digital Engagement Programs for patients and providers, Manufacturer Patient Assistance Programs, Manufacturer Enhanced Services Programs, Phone System(s), CRM, Alvaria, Jira, and Electronic Medical Record navigation, communication, and documentation.
• Assist in the development of new procedures and workflows addressing improvement opportunities or new requirements as determined by the client or Lumicera Leadership. Draft policies that accompany these workflows.
• Serve as liaison between departments to ensure effective constructive feedback, coaching, and communication of changes in workflow specific to the client(s) or line of business.
• Develop and update training resources that effectively facilitate education on the unique aspects specific to the Specialty Pharmacy workflows, programs, and individual locations.
• Participate as a trainer in onboarding associates to the fully dedicated, pharmacy-specific teams as well as the Lumicera Patient Services/Operations Shared Services teams. Lead operational projects leveraging client-specific data and knowledge, serving as a resource for questions from line of business and shared service team members.
• Create and support insights reporting and files that support account team client monitoring and management through developing and maintaining subject matter expertise in programs including, but not limited to, electronic health records, Qlik-Sense, Navigate 3D, and Microsoft Excel.
• Advise leaders on line of business data insights to inform workflow and workforce management and development.
• Other duties as assigned.

Qualifications

What our team expects from you?

• Associate or bachelor’s degree in business, data analytics, or sciences, or equivalent work experience required.
• Current pharmacy technician registration in good standing with the state where the associate resides required as determined by pharmacy practice regulations in that state. Additional state technician registrations may be required if determined to be necessary for state-specific compliance to serve patients of an affiliated client or partner.
• National pharmacy technician certification credential highly preferred.
• Knowledge of pharmacy, specialty pharmacy, pharmacy benefits management, insurance, or health care industry.
• 2+ years of experience interfacing directly with internal teams and clients.
• 2+ years of experience with data analytics.
• Training in process improvement techniques.
• Previous experience with working independently, prioritizing work to meet needs and timelines, critical thinking, delivering performance under pressure, and successful relationship building highly preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.

#LI-Remote

Location : Address

Remote

Location : Country

US