Specialist, Solutions Delivery-Implementation

Canon U.S.A., Inc.; Atlanta (GA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. in the United States is seeking a Specialist, Solutions Delivery-Implementation to lead the deployment of ASend, SCS CAC/PIV, uniFLOW and related solutions for diverse customer environments.

You will validate feasibility, coordinate between support teams, assist with pre-sales when needed, and guide customers through configuration, administration and training to ensure successful delivery.

Qualifications

• Bachelor's degree or equivalent experience required, plus 3–5 years of related experience.
• Available to work beyond standard hours as required.
• CDIA+ (if not certified, must be attained within 6 months) and Network+ certifications.
• Occasional local/regional travel may be required; valid driver's license and insurance.
• Core UniFLOW certifications (Technician, Online Foundation); Network+, Cloud+, or Security+.

Responsibilities

• Validate technical solutions for feasibility and support escalation as needed.
• Assist with pre-sales for solution sales and coordinate between support teams.
• Manage delivery plan, client expectations, and project tracking.
• Guide customers through configuration, administration and maintenance of software; provide training.

Skills

Customer-facing

Communication

Project coordination

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

uniFLOW Technician

Network+

Cloud+

Security+

MS 365 / Azure / AWS

Job description

Specialist, Solutions Delivery-Implementation

Location

• US-GA-Atlanta
• US-IL-Chicago
• US-CA-Calabasas

Company

Canon U.S.A., Inc.

Requisition ID: 34958

Category

System Support

Position Type

Full-Time

Workstyle

Virtual

About the Role

Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems. These solutions include ASend, SCS CAC/PIV, uniFLOW suite of applications, and other minor output management solutions. Within this context, you are responsible for providing the implementation and solving technical problems related to software and other services supported by the team during installation.

Your Impact

Validate technical solutions for feasibility, function as technical resource if help desk assistance is deemed necessary during the escalation process. Assist with the pre-sales process for solution sales where required, manage the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations, managing delivery plan, client expectations, scope of works and administrative project tracking, guide customers through necessary configuration setup, administration and maintenance of software, create user documentation, and provide education and training to existing clients.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Available to work beyond standard hours as required.
• CDIA+ (if not presently certified, must be attained within first 6-months of employment), Network+ certifications.
• Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation. Valid driver's license and acceptable driving record necessary. Certain minimum auto insurance coverages are required.
• Required: Core Certifications for uniFLOW (Technician, Online Foundation) One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion)
• Desired: Any MS 365, Azure or AWS Fundamental or Associate certification

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.