Implementation Engineer

Canon U.S.A., Inc.; Chicago (IL); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit merch

Job summary

Canon U.S.A., Inc. is seeking an Implementation Engineer to perform solutions implementation for document-centric customer challenges, including uniFLOW and related services.

The role involves technical feasibility validation, escalation support, and collaboration across internal and external teams. The position offers a virtual/work-from-home setup with occasional travel, requiring 3–5 years of related experience and relevant certifications.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Available to work beyond standard hours as required.
• CDIA+ (if not presently certified, must be attained within first 6-months of employment), Network+ certifications.
• Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation.
• Required: Core Certifications for uniFLOW (Technician, Online Foundation) One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion)
• Desired: Any MS 365, Azure or AWS Fundamental or Associate certification

Responsibilities

• Performing solutions implementation for document-centric customer problems, including ASend, SCS CAC/PIV, and uniFLOW.
• Validate technical feasibility and serve as technical resource during escalations.
• Support pre-sales activities and manage cross-team communications to ensure service continuity and proper project tracking.

Skills

Willingness to work beyond hours

Education

Bachelor's degree or equivalent experience

CDIA+ certification

Network+ certification

Security+ certification

MS 365 / Azure / AWS certifications

Tools

uniFLOW

ASend

SCS CAC/PIV

MS 365 / Azure / AWS fundamentals

Job description

Implementation Engineer

Location: US-GA-Atlanta | US-IL-Chicago | US-CA-Calabasas

Company: Canon U.S.A., Inc.

Requisition ID: 34958

Category: System Support

Position Type: Full-Time

Workstyle: Virtual

About the Role

Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems. These solutions include ASend, SCS CAC/PIV, uniFLOW suite of applications, and other minor output management solutions. Within this context, you are responsible for providing the implementation and solving technical problems related to software and other services supported by the team during installation.

Your Impact

Validate technical solutions for feasibility, function as technical resource if help desk assistance is deemed necessary during the escalation process.

Assist with the pre-sales process for solution sales where required, manage the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations, managing delivery plan, client expectations, scope of works and administrative project tracking, guide customers through necessary configuration setup, administration and maintenance of software, create user documentation, and provide education and training to existing clients.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.

• Available to work beyond standard hours as required.
• CDIA+ (if not presently certified, must be attained within first 6-months of employment), Network+ certifications.

Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation. Valid driver's license and acceptable driving record necessary. Certain minimum auto insurance coverages are required.

Required: Core Certifications for uniFLOW (Technician, Online Foundation) One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion)

Desired: Any MS 365, Azure or AWS Fundamental or Associate certification

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.