Specialist, Shelter Engagement

Best Friends Animal Society (Company); United States; Remote; USD 59.000 - 65.000; Vollzeit

Zusammenfassung

Best Friends Animal Society has a remote Shelter Engagement Specialist role that supports lifesaving programming in priority partner shelters to help them reach no-kill status. The position involves travel up to 50% to deliver trainings and hands-on lifesaving work.

The role requires shelter experience, strong communication, and the ability to coach teams while developing resources and programs across the network. A passion for animal welfare and nonprofit collaboration is essential.

Qualifikationen

• Experience in animal welfare in a shelter environment (5+ years).
• Public speaking experience preferred.
• Experience managing volunteers preferred.
• Strong written and verbal communication.

Aufgaben

• Demonstrate kindness and the Golden Rule in daily actions, showing inclusion and respect for all people and animals.
• Provide coaching and mentorship to shelters to implement lifesaving programs and help achieve a 90% save rate.
• Travel to shelters to provide lifesaving training directly to staff and volunteers.
• Develop resources and support partner shelters in program implementation and data tracking for success.
• Deliver superior customer service to partner shelters, community stakeholders, and others.

Kenntnisse

Public speaking

Volunteer management

Program development

Lifesaving programs

Microsoft Office

Communication skills

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Location

This is a remote position with up to 50% travel required.

Hiring Range

This position’s hiring range is anticipated to be $59,000-$65,000 annually, depending on experience, plus great benefits!

Position Summary

Shelter Engagement Specialists play a direct role in achieving Best Friends Animal Society’s no‑kill mission and goal by assisting in developing and implementing lifesaving programming, and performing hands‑on lifesaving work, within priority partner shelters to help them achieve no‑kill status. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no‑kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibilities or skills, and the ability to make on‑the‑spot decisions to accomplish tasks.

Culture Statement and Responsibility

We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well‑being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Essential Duties and Responsibilities

Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, volunteers, and the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict. Provide coaching and mentorship on an ongoing basis to help shelters implement programming to achieve a 90% save rate. These areas include; shelter operations, lifesaving programs and best practices, community engagement, and more; including participating in direct, hands‑on lifesaving work at partner shelter locations, as well as virtually. Travel to shelters and provide needed lifesaving training directly to staff and volunteers to help reduce the number of animal deaths; participate in team‑building activities with shelter staff as needed to enhance buy‑in. Support partner shelters by working directly with shelter staff on a day‑to‑day basis as needed to support sustainable lifesaving programs including but not limited to progressive pet retention, adoptions, transport, return‑to‑owner, return‑to‑field and other. Serve as a mission ambassador, representing Best Friends’ mission and vision within partner shelters; supporting training, and mentoring; participate in developing resources for partner shelters on proven programs support their success in achieving no‑kill; support the maintenance of statistics within targeted partner shelters. Deliver superior customer service to partner shelters, community stakeholders and others. Develop and maintain a robust knowledge of Best Friends’ and animal welfare standard best practices to support lifesaving and care. Reach set goals for implementation of offers of support for reduced shelter killing (RSK). Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and record‑keeping; respect partner policies when working in partner facilities.

Skills and Experience

Experience in animal welfare in a shelter environment is required, preferably for 5+ years. Comfortable presenting/training in person and virtually, to individuals as well as large groups; Public speaking experience is preferred. Experience managing volunteers is preferred. Presentation writing and development experience is preferred. Lifesaving program development and implementation skills are preferred. Extensive experience with Microsoft Office programs. High school diploma or GED required. Must be able to travel regularly up to 50% in for shelter presentations and trainings. Must be detail‑oriented with excellent verbal and written communication and editing skills. Must have excellent critical thinking, organizational, strategic planning, and problem‑solving skills.

Physical Requirements

Work at a computer or driving a car for extended periods of time wit repetitive typing, sitting, arm and hand motion. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Valid driver's license, ability to be added to Best Friends insurance, ability to travel, including overnight stays. Daily hours and days of the week may vary according to the needs of the department schedule; position may include weekends, nights and or holiday work. Perform daily activity including but not limited to lifting up to 40 pounds, carrying, reaching, stooping, squatting, cleaning and bending.

Best Friends Animal Society is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Who we are underneath the fur (and feathers)

Best Friends believes in being kind to all, both two‑and four‑legged beings. Compassion drives our work to save the lives of animals. And it drives our daily lives. We do not judge. We respect one another. We embrace new ideas, solutions and differences. We welcome people from all backgrounds and appreciate where you are in your professional journey. We are quirky. We never take ourselves too seriously, and we know that humor is important in this field. We operate with love and seek to spread positivity. We are determined to create a safer, brighter world for homeless pets and to Save Them All.

If you don't see an opportunity that matches your background, please free free to drop off your resume/cv.